Showing 1 of 1661 conversations about:
Haieon
0
Jun 14, 2019
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I bought an open box Massdrop CTRL keyboard, it worked for 10 days but I am having problems with the keys not working. The keys that does not response when pressed is G, B, T, F5, Fn, Backspace, Back Slash, Down Arrow, Up Arrow. Is it possible to buy a PCB instead of buying the keyboard again to replace the switches and the caps that I have?
Jun 14, 2019
erickong
6532
Mech Keys Moderator
Jun 19, 2019
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Contact customer service
Jun 19, 2019
Puffins
1
Jun 23, 2019
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YO WHAT I had this same issue! They promptly sent out a replacement. Did you change any of your switches or did it just happen out of the blue , this will help me determine if I did something wrong or if its just a defect
Jun 23, 2019
Haieon
0
Jun 26, 2019
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it just happened for no reason, I got it to work again somehow. It's not doing it anymore but we'll see.
Jun 26, 2019
SavagePanda
0
Jun 26, 2019
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Huh what all did you try?
Jun 26, 2019
Haieon
0
Jun 27, 2019
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I pressed the switches that didn't work with some force, primarily the switches in the middle of the board. Not sure whats the reason. It didn't happen again since last week. But when it happened I was quite frustrated with it. I also used a small pin to press the reset hole in the back of the keyboard. From what I can see, it could be a combination of glitch from the firmware side. If you press a certain key combination too many times, it triggers the keys to no longer work.
Jun 27, 2019
Puffins
1
Jun 27, 2019
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Strange ok so I just tried all that, including reset whole and the issue is persisting. Weirdly enough I found that if I dont have all the switches in the keyboard or at least specific keys the keys work fine. but once its all together theres an issue, Starting to think it may be a pcb issue
Jun 27, 2019
Haieon
0
Jun 30, 2019
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its definitely a pcb issue, if you can try using another usb-c cable to test if the problem persists.
Jun 30, 2019
NoloB
3
Aug 7, 2019
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I have the same exact issue, I emailed them but for now I removed the backplate and the keys work for some reason idk why, maybe the plate is somehow shorting the board out?
Aug 7, 2019
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