Showing 1 of 1661 conversations about:
delianides
20
May 26, 2020
bookmark_border
I thought I would outline my journey though the last couple years with this keyboard til now. Hopefully this is provides a bit of discussion about the QA with this keyboard but I doubt it will. I, like many others, have experienced a lot of stuttering, typing two characters `aa`, or `ff` during normal use. This didn't start immediately, probably a 4-5 months after receiving the keyboard. But eventually it became enough of an issue that I sought to have the warranty full-filled which Drop support took care of by sending me a replacement. Unfortunately, almost immediately, the replacement did the exact same thing. At this point most of the discussion in this forum was leaning toward a software issue regarding the debounce rate in the QMK firmware. I made the same changes that were discussed but to no avail. I used the keyboard as is for a period of time but it was too disruptive to my work so I switched to a new keyboard. After some time passed I decided I didn't want this keyboard to be a $200 paperweight. I contacted support again to determine if there had been any progress on diagnosis of the underlying issue with the stuttering keyboard. I also had asked about getting some new and different switches. No details were shared with me and I was told that I was outside of warranty and there wasn't anything that they would be able to do. At this point I was pretty disappointed. I dropped my review of the CTRL to 1 star since that was about the only thing I could do. I decided I had nothing to lose to try and fix it on my own so I ordered some Input Club Hako Clears to see if replacing the switches would have any success. Initially after the replacement I had a few switches that were not being recognized but I re-seated them and all but one starting working. I also reverted to the default firmware from the online configurator. During troubleshooting (which was basically just trying different switches), I had the switch out and was staring back and forth between the switch pins and sockets on the board and thought maybe there was a connection issue. So I applied a bit of solder (tinning) to the pins on the switch and dropped it back in. It started working just fine. I've been using it exclusively for about three weeks with no issues. My theory is that Drop is aware of the issue regarding earlier versions of these keyboards and has quietly fixed them and is waiting for the warranties to expire as to not incur the cost of replacing everyones keyboard. Anyway I'm leaving my rating at 1 star because no one should have to extensively troubleshoot a pre-built keyboard. I hope this might help others that have also having issues.
(Edited)
May 26, 2020
motherg00se
0
Jun 7, 2020
bookmark_border
Shoot I did the same thing. I reached out past the warranty and got no help from support. I gave up on the keyboard but after reading your thread i might bring it back to my desk and see what I can do! Appreciate the tip!
Jun 7, 2020
View Full Discussion