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Drop + grell TWS1X IEM
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Drop + grell TWS1X IEM
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Product Description
We partnered with Axel Grell—legendary engineer behind some of Sennheiser’s most sought-after headphones—to create a true-wireless IEM with unprecedented audiophile-grade performance. Working closely with Axel’s new brand, grell, we left no feature unrefined. Noise-canceling is revolutionized with grell’s innovative psycho-acoustical Noise Annoyance Reduction (NAR) system. Connectivity is optimized with Bluetooth 5.2 and support for the latest codecs. Communication is crystalized with an advanced microphone array and patent-pending Multilayer Turbulence Eliminator (MTE). And sound quality? It’s best-in-class, thanks to custom-designed dynamic drivers. Introducing the Drop + grell TWS1X IEM: your new true-wireless staple.
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keyboard_arrow_downg.todd
43
Dec 10, 2021
When I work out, I use an MP3 player on my smart watch. Android 7 has a very good MP3 player with volume control. I now have a new smart watch with Android 9 with a limited MP3 player with no volume control and the volume is too low. Does the Grell have volume controls? And what other controls are available. Also so my experience with touch controls is that when I try to adjust the fit in my ear, it pauses the player or jumps to another song.
Evshrug
3772
Community
Dec 10, 2021
The grell TWS/1 has glass touch controls for volume, playback, ANC on/off, transparent mode, etc. Its responsive like a smartphone’s touchscreen. You can grab the edges of the “disc” to reposition them with low likelihood of bumping controls.
Karin Grell made an excellent diagram of the touch controls, I’ll find them and share with you :)
Edit: It’s a PDF, which I can’t upload here. So here’s some screenshots of the PDF for you 😂 ought to do the job!
(Edited)
tmprlillsns
38
Dec 9, 2021
Are you going to drop support on this after a year, like you did for the Drop Pandas?
JCDitto
69
Dec 9, 2021
Don't recall any dropped support for Panda. Had a FW update a few months back as well.
(Edited)
tmprlillsns
38
Dec 20, 2021
JCDittoWhat I am saying about support is regarding the fact that there is still a known issue using the Pandas as a headset and not just as a headphone. The Pandas go to sleep when being used as a headset. I am not asking for anything much, just do one last firmware update to correct this. Far as I know the firmware update from earlier this year is the one and only firmware update. Alot of us were under the impression that they will continue to do firmware updates, since the hardware of the headphone is still good. Not to mention they have stopped production so if anyone has bluetooth issues with the Pandas they are out of luck as Pandas are no longer in production. That is what I am talking about with the support for the Panda. People bought it hoping that it would be a complete product, but it wasn't. There were features introduced with the firmware update, but there are glaring issues that are still existent. Now Pandas are essentially end of life and I've had my pandas for little over a year. If this earbuds are going to follow the same suit, then what is the point of buying this?
JCDitto
69
Sep 5, 2022
tmprlillsnsI've not had THAT issue. My Panadas stay on till the battery dies. HOWEVER, as of the writing of this, I recently had my headset die. Still under warranty, BUT NOW the support has been dropped. They are no longer selling them and it took about 2 weeks to get them to replace mine. I was told only refund was possible. Then I was told they couldn't refund me to my CC because I was a launch supporter, not bought on the site. I offered a CC to refund too, nope. Was told only PayPal was possible. I can't use PP, so they said, "oh, well..." I made one last attempt to lay it out, I said "I need either a CC refund, certified check, or a replacement headset. This is under warranty, it must be handled in some way. I'll even take a Store Credit to buy another headset or even replace with a different wireless headset of equal or better value. Those are the options..." Suddenly, the warehouse had a brand new in the box, never opened headset to send to me. So, they have washed their hands of the headset it appears. Because of this, I wont be buying anymore Drop made products. Nearly lost 300 bucks on a 1 year old headset that just stopped working.
tmprlillsns
38
Sep 6, 2022
JCDittoHave you used your Pandas on a lengthy voice call or chat? Maybe on your phone as a bluetooth headset. It is a known setting on the Pandas. It will go to sleep while on as a headset not as a headphone. As a headphone I can listen to it all day.
JCDitto
69
Sep 6, 2022
tmprlillsnsHave not done that no. I also have a wireless modmic for talking on PC when I do voice. Just got it for the sound on my side. I am disappointed by Drop on all this though. Very sad to "Drop" support on a product before the first buyers are even out of warranty.
tmprlillsns
38
Sep 6, 2022
JCDittoI agree. I've mentioned it numerous times. It should be simple with a firmware update, but haven't heard anything from Drop support.
T.Fernandez
797
Collabs
Dec 9, 2021
This product is covered by a standard 1 year manufacturer warranty backed by Grell Audio.
ChumbWumba
271
Dec 11, 2021
T.FernandezIt’s a shame that new-to-market brands see products still conforming to such a ooor standard warranty. It’s actually pretty ridiculous not to push the quality forward of manufacturing/QC and that it doesn’t offer a warranty to match. Wasted opportunity to propel the market forward and help set newer standards for consumers to enjoy.
tmprlillsns
38
Dec 20, 2021
T.FernandezBut would it be feature complete? Like for example, if it is not being used as a headphone but as a headset it will go to sleep mode in 10 minutes.
Evshrug
3772
Community
Dec 15, 2021
Good question, complicated solution!
Our ears are unique, and filter the frequency response of speakers, headphones, and everything we hear. “Neutral headphones” are designed to sound like linear studio monitor speakers. It’s like wearing tinted glasses, but you’re used to perceiving “natural” through that filter. With headphones, an audio engineer (Axel Grell was the chief engineer for the HD 600, by the way) at least knows your outer ear and inner ear will apply the same filter effect to speakers and headphones. In-ear headphones can be designed to emit a linear, flat-measuring sound, but we’re not used to hearing sound that way, without the filter of our outer ears (and different ear tips change the sound significantly as well). Long story short, it’s harder to make in-ears sound like a specific headphone or speaker… out of the box.
If you download the SoundID app, it should come with an alternative tuning that gets reasonably close to a linear sound like the HD 600. However, the secret weapon is to take the intuitive SoundID Quiz, while you’re in a quiet environment, to A/B test and build up a tailored EQ profile that is unique just for your ears! That profile can also be uploaded into the TWS1x, so you can use it with any source you want besides your smartphone, too 😉
(Edited)
Evshrug
3772
Community
Dec 10, 2021
Comes with two sizes of foam tips, but you can use Comply 200 series if you like. That’s what I’m using in 2023
(Edited)
Evshrug
3772
Community
Dec 15, 2021
Hey Everyone, we’ve seen a few troubleshooting requests out of the first 250 units that came out. grell audio has reached out to Sonarworks’ software specialist to look into things. They may have more to add, or do on their server end, but meanwhile I’ll share some general troubleshooting tips, and the support email:
support@grellaudio.com
Factory reset (this has “Have You tried turning it off and on again” magic): ”Forget” the TWS1x pairing from your devices’ Bluetooth settings. Touch and hold both earpiece’s capacitive touch fields simultaneously, for 10 seconds. Then, put the earpieces back in the charging case for a handful of seconds, take them out, and manually pair them with your audio sources again (hold the right earpiece’s touch field for 5 seconds). Firmware Update Tip: Play music while you perform the firmware update. Yes, seriously! EDIT: new SoundID update makes this unnecessary 😉 The TWS1x makes two connections to your smartphone/source with SoundID: BT Classic (normal pairing in the system settings) and BLE Connection (through the SoundID app). The update is performed over BLE, however it should solve several issues if you pair the earpieces to the smartphone first (in iOS/Android system settings) before attempting an update through the app. Firmware Update steps Here’s a walkthrough video: https://www.youtube.com/watch?v=iJr3hZOv_b4
Factory reset (this has “Have You tried turning it off and on again” magic): ”Forget” the TWS1x pairing from your devices’ Bluetooth settings. Touch and hold both earpiece’s capacitive touch fields simultaneously, for 10 seconds. Then, put the earpieces back in the charging case for a handful of seconds, take them out, and manually pair them with your audio sources again (hold the right earpiece’s touch field for 5 seconds). Firmware Update Tip: Play music while you perform the firmware update. Yes, seriously! EDIT: new SoundID update makes this unnecessary 😉 The TWS1x makes two connections to your smartphone/source with SoundID: BT Classic (normal pairing in the system settings) and BLE Connection (through the SoundID app). The update is performed over BLE, however it should solve several issues if you pair the earpieces to the smartphone first (in iOS/Android system settings) before attempting an update through the app. Firmware Update steps Here’s a walkthrough video: https://www.youtube.com/watch?v=iJr3hZOv_b4
- Make sure the earpiece has at least 50% battery charge (15 minutes in the case should do).
- Use home WiFi, not public WiFi or cellular data if possible (limit chances for interference or lost signal).
- Pair both TWS/1 earpieces to your phone, leave them on a table.
- Use the SoundID app, run the firmware updater. You should be done after this!
- Update may take several minutes. Some people say it was very slow and seemed to get stuck at 50%, but eventually it finished. If update fails or appears to stay frozen in progress for over 20 minutes, place both earpieces back into the charging case to restart back in the last used firmware.
- If update fails, Re-download firmware after checking steps 1 through 4.
(Edited)
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