Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
TOTAL $169.99QTYOPTION1
- Massdrop x HIFIMAN HE4XX Planar Magnetic Headphones
DROP STATUS Shipped on Jun 29, 2018 PTFEDEX: 9261290980******432030 "shipped "(NOT) almost 2 weeks ago...NOT AMUSED...AT ALL !!!
Trust me, I know all too well how much it sucks to be dealing with a USPS bumble and don't take this to be an attack on you at all, I just wanted to mention you're focusing your attention at the wrong entity. I hope USPS can give you some answers/your headphones arrive soon. USPS has around a 99.9% accuracy rate, but they process several million unique mailpieces through the mailstream every day, so that still amounts tens of thousands misrouted, damaged, destroyed, or simply lost packages a day.
Oh and if you're looking at "pre-shipment USPS is awaiting item" that's a ploy to reduce customer service contacts asking about package updates, they show that by default until they run a mailpieces through a sort machine that manages to get a tracking scan for the first time, they don't scan it when they pick it up, especially for large-volumr shippers.
If you're wondering what I'm on about talking about USPS, both the Shipping service and tracking number indicate initial transit is via USPS, FedEx takes over later.