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zomgrei
63
Nov 27, 2022
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Legitimately got ripped off
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I don't think I'll do one of these mystery boxes again, or order from Drop at all after what I just went through. I knew going in that the Marvel stuff was going to be in here, but I also knew that I could always trade/sell those off. Well, not really. One of my boxes had the Black Panther base kit in it. "Okay, I'll sell/trade this one on", I thought. Nope. Thankfully I had the foresight to check it closely and noticed that the seal on the box had been slit. Took it out to inspect it, and sure enough, contrary to the promise that this stuff wasn't B-stock/old unsold stock/etc, I got a base kit that someone at the warehouse had stolen the alphas and space bars out of and inserted an second set of numpad/right column caps in place of the alphas. This is worse than worthless, nobody is going to want to trade or buy this, and on top of that, customer support basically skimmed my ticket and just said "sorry, no refunds or replacements. But we're super serious about this so here's a $15 credit towards a future order". Are you kidding me? Haven't heard anything back from the rep because this is obviously not okay, but after this, I am absolutely done with Drop. Either replace the base kit with one that's complete, or just partially refund me since this was the only "premium" kit in that particular box.
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Would not recommend to a friend.
(Edited)
Nov 27, 2022
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zomgrei

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Broncodolphin
5
Keyboard Club Member
Nov 27, 2022
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zomgreiThat's seriously messed up. Hopefully they go back on it after the review...
Nov 27, 2022
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Broncodolphin

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Jyri_Drop
213
Outreach
Nov 27, 2022
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zomgreiIf you receive a kit which is basically unusable we should definitely replace the kit. Sorry that it didn't go right the first time. I've shared your review with our team and they'll get back to you tomorrow. To be clear though - we don't include B-stock or returns here (they are handled in a whole different location). My guess is that this is an error at the factory level. Nevertheless, shouldn't happen. Apologies for that.
Nov 27, 2022
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Jyri_Drop

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