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awkspace
36
Oct 7, 2019
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Shipping date missed - something that's becoming more and more common in my experience on Drop. It's been ten days. Where's the official update with a new ship date? I'd be a happier customer if there was some kind of policy that staff had to communicate within 3 days of missing a shipping estimate. Even if it's just "something happened, no update yet, we'll update you again on X date." Delays are understandable, but the failure of Drop staff to take a minute out of their busy days and actually talk to us is inexcusable for the kind of money we put on the line.
(Edited)
Oct 7, 2019
Romans
7
Oct 7, 2019
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While I agree it's highly unprofessional to make a habit of missing shipping dates (don't think I've ever ordered a keycap set on here that arrived within even 2 months of the initially advertised date.. lol..) staff did send out an email on 9/19 (1 week before the advertised 9/27 shipping date) to say the new ship date would be mid-october.
Oct 7, 2019
awkspace
36
Oct 7, 2019
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Ah! I did miss that. I use Gmail, and the frequency of irrelevant Drop emails seems to have forced anything from Drop into the Promotions section by no action of my own. So I concede that they did communicate this somewhere. I still think they have a responsibility to give an official update in a visible spot (like a pinned comment), and certainly a responsibility to update the official shipping estimate on the product/transactions page.
Oct 7, 2019
metajam
5
Oct 16, 2019
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I completely agree. I care less about when the ship date is than knowing when the ship date is. Keep me updated and I'll support you; keep failing to deliver and I'll forget you. Give us an update or the only thing that "drops" will be this site score.
Oct 16, 2019
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