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Showing 1 of 95 conversations about:
Kevin
5434
Outreach
Jul 8, 2020
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The production run for the deskmats was completed about a week ago and we've just received samples of the production units. Bottom line, the colors aren't up to our standards so we've ordered an entire reprint.
We are expecting the Ares Deskmat to finish production on July 15th and the Monochrome Deskmat to finish production on July 20th. For the Apollo and MiTospeed Deskmats, we are still waiting on the factory to provide us with an expected production finish date. As soon as we hear back about the remaining timelines, we’ll update the community here.
We totally understand that you're disappointed about the delay, but this is a better option than us delivering a sub-standard product. If you're unwiling to continue waiting, you can request a full refund/cancellation via your transaction tab. Otherwise, please hang tight and we'll get the deskmats remade, shipped to the USA, and then shipped to you ASAP.
July 21st Update: Looking to get an update from the factory. Just to note, everything is being made, then everything is being shipped out from China to New Jersey, then everything will be shipped to everyone. I think some people may have gotten the idea that their orders for Ares or Monochrome would be shipping really soon, and sadly that isn't the case. I gave the dates of each product just so people could see the manufacturing progress. Should be posting another update in the next 48 hours.
July 23rd Update: Latest info from the factory is that Ares and Monochrome are done, MitoSpeed should be done by Aug 1st. The Apollo samples are complete and being shipped to MiTo for final re-approval.
July 25th Update: I've spoken to some people around here and twisted some arms and we're trying to split the shipments and get the Ares and Monochrome sent to our warehouse now, and the Mitospeed and Apollo shipped once they're done. This will take a bit of coordination and we're working on it- so no promises but wanted to give you the latest info. Also, I have uploaded some photo's that we grabbed from the production team in China here.
August 4th Update: AlexP here again. I'm catching up on everything going on here, but it looks like at least two of the colorways are scheduled for pickup and should ship to our warehouse soon. I'm still getting some details so I'll update again later today as I find out more about specifics. Stay tuned.
Follow up: Ares and Monochrome scheduled. Possibly Mitospeed as well. Will keep you posted.
(Edited by moderator AlexPk)
jonnybueno
109
Jul 8, 2020
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KevinI'm not seeing a cancel or refund option, do I need to contact support?
Kevin
5434
Outreach
Jul 8, 2020
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jonnybuenoYou don't see something like this? If not, I will check tomorrow to make sure that cancellations are eligible for the product.
jonnybueno
109
Jul 8, 2020
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KevinAlso, do you know if the drop rewards credit I used to purchase this with will be refunded?
jonnybueno
109
Jul 8, 2020
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KevinSuccessfully canceled my order and got my credit back. Thanks.
SchmittAB
0
Jul 9, 2020
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KevinI hope this doesn't come off as accusatory; I'm genuinely curious. What about the colors wasn't "up to our standards"?
Kevin
5434
Outreach
Jul 9, 2020
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SchmittABHere's two photos, one from the production batch that we rejected and is being remade, and a second from the newest batch/round.
Kevin
5434
Outreach
Jul 10, 2020
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noremapYes... we were pretty appalled and rejected the order. Pretty soon there's probably gonna be 2000 miscolored godspeed desk mats floating around flea markets in China...
TheBatiron58
4
Jul 15, 2020
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KevinWhat is the new estimated ship date for the monochrome desk mat?
Alejo1707
332
Jul 17, 2020
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TheBatiron58Need to know the same thing. I have a shipment coming to my country next month and would be greatly disappointed not having it by then, it will complicate things.
Alejo1707
332
Jul 17, 2020
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50inchSausageLol don't worry, I'm not flying, a courier brings my packages for I highly distrust my country customs and parcel service, so I prefer to use a private service. Thanks for the concern tho! Hope you are safe and sound as well.
EatBit
0
Jul 17, 2020
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KevinI sent in a report ticket but it said it might be a while until I get a response so I'll try asking it here. Would it be possible to change my color from Apollo to Monochrome? When orders for this went live several months ago I was already really needing to replace my current mouse pad so now I'm at the point where I'd really just like to get one ASAP. Thanks :)
Alejo1707
332
Jul 20, 2020
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digiboyHopefully after all the s*ht that's been going on about the CCP, US manufacturers return home or at least produce their products in a better place.
StephenM
14
Jul 20, 2020
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KevinAny news on the monochrome deskmats? I know it says that they should finish production today. What does that mean for an estimated shipping date?
suntechdev23
18
Jul 21, 2020
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Kevinunhappy that we haven't received any update on new shipping dates. Quite disappointed
Alejo1707
332
Jul 23, 2020
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Kevin, it's me again, please let me have this mat before mid August.
Sincerely,
Me
(Edited)
ishaank21
14
Jul 24, 2020
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KevinSo does this mean the Monochrome and Ares mats are being shipped out to us now? If not, when will they be? Btw, thanks for the update.
2Henchmen
4
Jul 25, 2020
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KevinThank you for keeping us updated, sincerely appreciated. Very happy to see MiTo/Drop take quality seriously. Happy to wait for better products.
MiTo
13956
MiTo
Jul 26, 2020
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Kevin
suntechdev23
18
Jul 28, 2020
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MiToThanks I was worried the backside looks like the rubber coming off
Aerysten
69
Keyboard Club Member
Jul 30, 2020
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KevinIs the monochrome more of a blue than a true black? The picture looks like a dark navy blue, so I wanted to check.
Aerysten
69
Keyboard Club Member
Jul 30, 2020
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MiToGreat, thanks! The picture shown by Kevin looked a bit more like a navy/dark royal blue.
pocketoperator
189
Aug 2, 2020
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jt-filmsJust go to the "overview/description" page. All color styles are still listed there.
CaptainJ4ck
42
Aug 4, 2020
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ChromicWe purchased from drop and not on the discord server... I think it's reasonable to expect updates on drop as well.
ishaank21
14
Aug 4, 2020
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KevinOn our transactions page it still says July 10th as the shipping date, can we please get an update and way to track our order? We shouldn’t have to go to a discord server to get an update on this product. I expect better out of a quality company like Drop. Really starting to get frustrated as we ordered this product at the end of April and now it’s August.
Leluan1406
1
Aug 4, 2020
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ChromicExcuse me! The monochrome has not been shipped yet, hasn't it?
suntechdev23
18
Aug 4, 2020
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ishaank21what does the discord I think we all disappointed and they don't care. At least update on here would be nice instead of being ghosted has high hopes of receiving in July or August
ISOxSwap
40
Aug 4, 2020
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KevinWith this delay u might as well send them together with the caps and save on shipping!
Alejo1707
332
Aug 4, 2020
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KevinThis was the official weekly report on the deskmats:
Alejo1707
332
Aug 5, 2020
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EvkingAs far as I understand Ares and Monochrome are already on their warehouse, and Mitospeed is being sent.
Apotheosis
2
Aug 5, 2020
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KevinCan someone with more experience tell me, is this always how it is with drop? I have made two purchases and both have been over a month late. 100% of my drop experience has been delays.
AlexPk
7197
Community
Aug 5, 2020
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ApotheosisIn stock products don't experience delays, but preorders can vary. Not including the uncertainty caused by Covid this year, first runs are especially prone due to the number of various quality checks and surprises surrounding initial production.
iBillyO
25
Aug 5, 2020
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ApotheosisYes. I haven't ordered a lot from Drop/Massdrop but I have been making purchases off and on for several years. Everything I have always ordered has been a toss up for the delivery date. I don't mind so much because most of the time I'm buying something unique from a special vendor. When it comes to Drop.com it's best to google the product outside of the website and see if it is available directly from the merchant or even on amazon for a few bucks more and get it 1 to 3 months sooner. Drop lists some awesome products but it's definitely for the patient buyer. This product listed here though is pretty on par with all Keyboard products and quite honestly even with the delay is still arriving sooner than most groupbuys and the delay doesn't bother me much at all especially for a MITO product.
(Edited)
Apotheosis
2
Aug 7, 2020
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iBillyOThanks for the info. It doesnt really matter to me, especially this one, it's just a mat, but I guess it's good to know that I shouldn't expect things on time in future
pocketoperator
189
Aug 9, 2020
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ApotheosisPersonally, this is the longest delay I've had so far with a Drop order. So I'd say it really depends on what you're placing an order on. So far, most of my packages were either shipped on time, or a couple days later. Also note that a few were shipped a lot earlier than expected.
MjolnirVIII
34
Aug 11, 2020
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pocketoperatorLol. MT3 Susuwatari was slated originally for mid-2019 release and I'm getting mine finally next week. This is nothing lol.
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