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Hi Everyone, We're aware of the keycap error regarding the numerical row "5%" key, and Signature Plastics is working on making replacements to ship out as quickly as possible. For those who ordered Laser from the "Extras" sets in the past couple of weeks, we'll be holding shipments that include Cyberdeck until the fixed keycap is available and ship everything in a single box. For people who already received their Cyberdeck sets with the defective keycap, we will be sending out a replacement keycap. Precise ETA isn't available but Signature Plastics is pausing other production projects to slot this fix in, so we're talking probably weeks, not months (subject to the usual COVID uncertainty). Here's to Cyberdeck 🥂, the most reprinted kit in history (sadly, it isn't). April 22nd Update: The replacement 5% keycaps are currently scheduled to ship out early next week.

May 1st Update: Not all of these have been shipped yet, but I'm being told they should go out over the weekend.

May 4th update: over 70% of the orders have shipped, more going out later today/tonight, and whatever is left will likely ship on Tuesday May 5th or Wednesday May 6th.
(Edited)
Ctrlshiftbryan
60
Apr 9, 2020
KevinSo what is the most reprinted in history then?
KevinAny update as to the shipping?
Kevin
5434
Outreach
Apr 14, 2020
MericanShitposterProbably 1-2 weeks, we're quite backlogged at the warehouse right now.
Mannymp1
5
Apr 17, 2020
KevinWill this also affect orders that didn't include the Cyberdeck set?
zepled112
83
Apr 18, 2020
Mannymp1Yes it will
CorruptedTank
7
Apr 18, 2020
KevinI didn’t order a kit that includes the 5% key but it still hasn’t shipped?
n3tc4t
16
Apr 19, 2020
Kevinwell this makes sense. i was wondering why the shipping notice wasnt changing. i understand the holding back of the set, but will there be official updates to the shipping date estimates under our transactions? for reference i got cyberdeck from the extras last month.
radmedov
281
Apr 21, 2020
Kevin@Kevin Any shipping ETA for those who didn't order Cyberdeck??? Would be cool if you posted any update.
(Edited)
zepled112
83
Apr 21, 2020
Kevin"For those who ordered Laser from the "Extras" sets in the past couple of weeks, we'll be holding shipments that include Cyberdeck until the fixed keycap is available and ship everything in a single box." That's fine, but why are orders like mine that don't include cyberdeck not being shipped?
Kevin
5434
Outreach
Apr 22, 2020
zepled112All of the orders, whether they have cyberdeck or not, will likely ship together. "Why" is due to efficiency. Our warehouse is very backlogged right now, everything is being shipped on a delay, and it's more efficient for us to do everything at once. We have thousands of other orders also on hand that are waiting to get boxed out and shipped out. The expected ship date on the "extras" for sale was Friday April 17th, meanwhile we have other orders that are 5 or even 10 business days late. We're doing our best to catch up but social distancing policies, state-wide curfews, and worker absences is making things very challenging.
zepled112
83
Apr 22, 2020
KevinI appreciate the response, I understand. You guys stay safe!
KevinThanks for the update! All good
radmedov
281
Apr 22, 2020
KevinWell, I don't understand! First of all, you(Drop team) knew all the challenges you will be facing at the time you set the shipping date. All the social distancing etc were with us already and you could just set the realistic shipping date. Secondly, you just might give us an update when you not shipped on April 17th but you chose to ignore, which is sucks and shows your disrespect to all of your customers. And thirdly, it's just your usual behavior. I don't remember that you shipped something in time, and you guys almost always forget to give an update in a timely manner. Also, not to mention your Customer Support is the worst I ever have seen. That's my feelings about the treatment we get. Nothing personal @Kevin but Drop just suuuuuucks!
(Edited)
seltzergenius
5
Apr 22, 2020
radmedovI mean I am excited to get my caps too but like, it's just some square plastic dude. Maybe zoom out a little bit if you are this pissed about it.
radmedov
281
Apr 22, 2020
seltzergeniusIt's not about plastic "dude"! It's about the treatment and respect. Read carefully next time. And btw I don't give a shit about these caps and most likely will sell them out. Stay safe...
(Edited)
Mongoxbl
8
Apr 28, 2020
KevinThanks for fixing this and getting it right in the midst of everything else going on right now. I love this set - the feel and sound of SP R3 sets is a personal favorite.
starmix
27
Apr 28, 2020
KevinI didn’t even notice the issue 😂
psxndc
203
Apr 30, 2020
Kevin... currently scheduled to ship out early next week.
search


Kevin
5434
Outreach
Apr 30, 2020
psxndcThey were supposed to go out today, but now it looks like tomorrow.
TheAshKetchum
3
Apr 30, 2020
KevinThanks Kevin.
kevinhoaile
37
Apr 30, 2020
KevinMy Work Keyboard is waiting for DISSS
psxndc
203
Apr 30, 2020
KevinKevin, a sincere thank you. The update is appreciated. I hope you know the post was all in good fun and hope that you and the team are healthy and safe. I'm sure it's no fun being the target of everyone's ire, so I was trying to ask for an update in a funny way. Thanks.
(Edited)
kereokerekeke
35
May 1, 2020
KevinIt is pretty late on Friday, you said that orders are going to ship today. A lot of people still have not received shipping notifications from what I see (myself included). Can you, please, give us an update on what is going on? It has been 2 weeks since the date these were supposed to ship.
(Edited)
TheAshKetchum
3
May 2, 2020
kereokerekekeI'm not Kevin but, my keycaps shipped out today, and for many others it looks like they shipped out yesterday April 30th. My guess is that you should be getting a shipping notification soon.
kereokerekeke
35
May 2, 2020
TheAshKetchumYeah, I saw that, but also quite a few people have not. I got laser alt in the original GB, waited for that for almost a year, now this. There is no communication and that is what pisses me off the most, not the fact the keycaps have not shipped yet.
(Edited)
DFEAR
28
May 2, 2020
Kevinthank you for the update my dude. still waiting on tracking and i'm super excited about these keycaps.
pott
145
May 2, 2020
KevinIs this meant only to apply to orders that included Cyberdeck? Mine did not and hasn't shipped yet. I get it, there's a pandemic and warehouse work is restricted right now; I'm patient. I'm just looking to be given the correct expectation :)
fOXdIE67
62
May 2, 2020
KevinSo I'm guessing they didn't go out yet because I haven't seen a tracking number.
zepled112
83
May 2, 2020
kereokerekekeSame boat, now I hope for Monday.
kereokerekeke
35
May 3, 2020
KevinCan you, please, update the sticky? I have seen your updates but I see some people don't want to (and I don't blame them) to look through all threads here. Thanks.
KOE88
10
May 4, 2020
Kevin@Kevin Are the stand alone Gaijin sets effected as well?
(Edited)
Raccatography
197
May 12, 2020
KevinHi. I understand that you guys are backlogged on shipping but is it possible for "Returned to Customer" items be held for a few months? I'm more than willing to have it picked up and shipped via DHL Express on my own expense and effort (of booking). I'd rather receive my order than a refund, no matter the amount. DHL Global Mail operations are limited but afaik, DHL Express still operates 24/7.
Kevin
5434
Outreach
May 12, 2020
RaccatographyBest off contacting support... I do know that because the global courier network is completely messed up right now, basically packages that go "undelivered" end up in a warehouse in Germany somewhere, instead of actually properly going back to the sender...
Raccatography
197
May 12, 2020
KevinOther keyboard hobbyists said that Drop instantly refunded "Returned to Customer" items once they brought it up to CS. I understand why better now and that sucks so much. Wish shipping was delayed for customers outside US
Kevin
5434
Outreach
May 12, 2020
RaccatographyOur CS is being very lenient with issues right now because there's so much uncertainty. We're trying our best not to burden customers. I'll flag your ticket to our CS Manager and make sure the situation gets a thorough review.
Raccatography
197
May 12, 2020
KevinI see, this gives me some hope. I just sent my ticket to CS (for order MD-94081-4537637). I hope we can move forward. Thank you!
Raccatography
197
May 13, 2020
KevinThanks Kevin and Drop CS for handling my issues :) Am a happy customer
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