Showing 1 of 98 conversations about:
vforvicente
1
Sep 21, 2020
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Looks like the shipping date on my order moved from September to October—any news on this? :)
Sep 21, 2020
Lakkisang
2
Sep 21, 2020
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Same here. It moved from 18th September to 30th October. So I wrote an email to the customer team asking about the change of shipping date. I haven't got any response yet.
Sep 21, 2020
rileyj_s
1
Sep 21, 2020
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Same happened to me
Sep 21, 2020
rectify
8
Sep 22, 2020
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I contacted support this morning, they basically said it had always been october 30th. i know for a fact that when i placed my order it said sept 18th. this was supports response; Thanks for getting back to me. It shows that October 30th, 2020, has always been the estimated ship date on this run but I'll pass this along to our dev's to see if there's a bug on our site showing incorrect ship dates. 
(Edited)
Sep 22, 2020
vforvicente
1
Sep 22, 2020
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I distinctly remember it being the 18th of September. Thanks for the info! Hopefully we’ll get something more “official” soon.
Sep 22, 2020
JaleesaG
1456
Marketing Team
Sep 22, 2020
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Hey everyone, Checking in here regarding the change in ship date. You should've received an email last week with info regarding the delay. If you didn't, our apologies. Production for this run is delayed, which accounts for the change in date you're seeing on your transactions page. This run is now officially estimated to ship October 30th. If this timeline will no longer fit your needs, you may cancel at any time via your transactions page. Apologies for the confusion here.
Sep 22, 2020
vforvicente
1
Sep 26, 2020
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The date is not a problem for me, but I might have to change the shipping address since I'll be moving. Is this possible?
Sep 26, 2020
JaleesaG
1456
Marketing Team
Sep 28, 2020
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Yes, of course! Reach out to Community Support at drop.com/support with your updates address and they'll change it.
Sep 28, 2020
SoggiPancakes
0
Sep 29, 2020
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Sep 29, 2020
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