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marmul
20
Dec 11, 2019
checkVerified Buyer
The headphones are very, very nice.
I love these things, very very nice headphones. I have been throught the usual $300 - $400 range of open and closed headphones, these are way better, open, responsive, comfortable. Why four stars then Marc? The cable and Drop support, I just don't get it. There are kinks in the cable that I can't seem to get out of the cable, it does not lay flat on my desk and always seems to be in my way. They sound really good though so I will deal with it. The other reason is the headphones arrived with a 4pin XLR to 3.5mm adapter, this is how I connect to my MacBook and my amp so it was required. Only one channel works using the adapter due to a defect. These headphones are expensive, I expected some quality control. I opened a ticket with Drop and waited 2 days for a response, that is too long to wait in my opinion. The response was send back for exchange, refund or accept a 20$ refund to source my own part. I found this unusual as I asked for only a replacement adapter. I was able to source a new adapter (after 3 tries) through Amazon for $46.00. If I bought these used I would expect this level of support. Moving forward, no matter the savings I will think twice about buying from Drop.
Recommends this product? Yes
Rodmunch
179
Dec 12, 2019
marmulTalk to Dan Clark Audio directly. They were very quick to respond to me and were very helpful.
marmul
20
Dec 14, 2019
RodmunchThank you Rodmunch!
Boboso
41
Feb 21, 2020
marmulCall Dan Clark Audio direct. Service is excellent.
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