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Kevin
4999
Outreach
Oct 1, 2020
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Frequently Asked Questions:

Q: When is the release date/time of the PC38x? A: October 6th at 10AM PST. Q: When is the PC38x shipping? A: We have 1000 units of the PC38x at our warehouse, right now! For the first time ever, we are launching a Sennheiser Collaboration with immediate shipping(1)(2). After the first 1000 units are sold, we'll be collecting pre-orders for our next shipment, which is expected to arrive in a couple weeks. Q: How do I get the free Sennheiser Headphone Hanger(2)? A: Shortly before the launch of the product, you will receive an email with a promo code in it. After the product launches, add the PC38x to your cart and then [add the hanger via the addon-options, and finally] add the promo code on the checkout page. It will add the hanger to your cart and show the price of the hanger as "Free". [Oct 5th edit: behavior of our free coupon is a little different, so I've made edits to the instructions to reflect that]

Q: If I return the PC38x in the first 30 days because I don't like it, what happens to the hanger? A: You get to keep the hanger for free. Q: What is happening to the older PC37x model? A: This model will continue to be stocked and sold for the foreseeable future. Q: What is the price of the PC38x? A: $169 USD. Q: It's too yellow! A: In studio lighting the yellow is quite bright, but in regular use it's far more muted. Here's a screenshot of me using it on Zoom. Q: Take me to the reviews! A: Sure thing Hardware Canucks
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DMS Footnotes (1) Our warehouse is currently running 0-3 days behind on shipping orders depending on the order volumes on any given day. So if you place an order on Monday, you'll generally get a tracking number on Tues, Wed or Thurs. Our warehouse practices social distancing so we do not increase our labor (density of workers in the warehouse) in response to higher order volumes. Pro-tip: If you're in the USA, consider paying the extra $10 for expedited shipping because Fedex 2-day is so much more reliable than Fedex Smartpost (which is available for free). (2) Sennheiser shipped us 100 instead of 1000 hangers, so for most orders, you'll get the hanger in a second, separate shipment about a week later. (3) The claim-rate on the free hanger is around 60%, so people ordering units above 1000 have a chance at grabbing one until they run out! I will work on updating this doc as more questions bubble up in the discussions.
(Edited)
Oct 1, 2020
JDFive
0
Oct 1, 2020
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This is my first time ordering on Drop. I "requested" a pair but how do I pre order exactly?
Oct 1, 2020
Kevin
4999
Outreach
Oct 1, 2020
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On Oct 6th at 10am the "Request" button will switch over to "Add to Cart". Since you have hit the request button, you will receive an email around 10AM reminding you that the product is live (but I wouldn't rely the email, just come to the site at 10am). I think we'll sell out of the 1000 units relatively quickly... and then at that time, the "Add to cart" button will switch to say "pre-order" (meaning you're placing an order and we'll ship it to you as soon as the next shipment arrives- hopefully around Oct 20th). Basically if you're one of the first 1000 orders you'll get it in a few days (plus the free hanger).. If you're order 1001 or higher, you'll wait a couple/few weeks (and no hanger).
Oct 1, 2020
Ontiablo
1
Oct 1, 2020
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Hi Kevin. Thanks for the updates. How would it work if I were to make the order from South Africa?
Oct 1, 2020
Kevin
4999
Outreach
Oct 1, 2020
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Unfortunately this product doesn’t ship to SA.
Oct 1, 2020
RAV_648
9
Oct 1, 2020
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Will there be shipments to Peru?
Oct 1, 2020
Ontiablo
1
Oct 1, 2020
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Whoa what? That really sucks. What about Qatar?
Oct 1, 2020
Kevin
4999
Outreach
Oct 1, 2020
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This product ships to wherever the PC37x ships to: https://drop.com/buy/massdrop-x-sennheiser-pc37x-gaming-headset Feel free to add it to your cart and play around with the shipping countries to figure out what works best for you.
Oct 1, 2020
Ontiablo
1
Oct 2, 2020
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Rip. It doesn't ship anywhere I can get my hands on. That's a real shame.
Oct 2, 2020
Ap3x
4
Oct 3, 2020
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Any plans to sell the earpads/earcups separately ?
Oct 3, 2020
Kevin
4999
Outreach
Oct 4, 2020
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Nothing planned
Oct 4, 2020
Ap3x
4
Oct 4, 2020
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Shame, perfect upgrade for a number of the Sennheiser headphones that use the same frame / affixing.
Oct 4, 2020
Rowdy2026
435
Oct 5, 2020
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Just want to point out the email states only the first stated number of orders receive the free headphone hanger. Perhaps you should clear this up before launch?
Oct 5, 2020
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