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Kevin
5434
Outreach
Sep 20, 2020
Sept 19th Update: We've made some slight tweaks to the stabilizers that has improved their sound by a significant amount. We're being told that the timeline for this will be moved up, and we should be shipping keyboards by mid-October. We're leaving the "estimated" ship date published at Dec 1st for now but we're currently expecting to beat that by about 6 weeks. More updates as we get more information! Oct 1st Update: Expecting to be shipping these around October 25th. Oct 21st Update: Sorry for the late update, but we received word that things have been pushed back on this and I didn't get a chance to post last week. We're now looking at shipping around Nov 15th. Oct 30th Update: Nov 15th is still the expected ship date. Nov 15th update: These cleared customs at JFK Airport on 11/13, should arrive at our warehouse on 11/16 or 11/17 and we'll be shipping a day or two after we get them. There are 1400 keyboards on this shipment and currently 715 keyboards pre-ordered, so this shipment will cover all outstanding pre-orders, plus there will be extras that will be available for our inventory sales. Nov 17th Update: SHIFT Keyboards just arrived at our warehouse. They're unpacking them now (will take at least this afternoon, and maybe tomorrow morning). We might see some tracking numbers by end of tomorrow if we're lucky, if not, likely the following day. Nov 20th Update: These started to ship today. We expect more to ship over the weekend, but that depends on how many staff come in for voluntary weekend overtime. I'll monitor and update on Saturday and Sunday. Nov 22nd Update: 417 keyboards have shipped out of the 710 ordered. I expect the rest will go out on Monday or Tuesday. Thanks for your patience!
(Edited)
adi518
292
Sep 20, 2020
KevinSounds good, so any pre-orders from now on will include this update?
iaman
68
Sep 21, 2020
KevinIs this a tweak to the stabilizers themselves, or the plate, or what? Would this be an improvement that carries over to, say, aftermarket stabilizers folks might use?
minituff
2
Sep 21, 2020
KevinSounds great. I just ordered this keyboard today. Would my order get this new update?
eponymous
586
Sep 21, 2020
Kevin
  1. Are people who preordered getting the new stabs sent to us as well? Or are we SOL except for trying to address the problem ourselves.
  2. What happened to the promised voucher for a keyboard case for the preorder people? I got the credit, but haven't seen anything resembling a voucher.
Kevin
5434
Outreach
Sep 22, 2020
eponymousStabs aren't different, they're just lubricated in a different manner that makes them quieter. Larger carrying case hasn't been released yet, so we haven't given out any vouchers yet.
eponymous
586
Sep 22, 2020
KevinIt's my understanding that the voucher will be good for any size, and I know that a number of people—including myself—plan to use them on a smaller size, since an 1800 is more likely to be a daily driver that stays at a single desk. Is there any chance of getting the vouchers earlier, so that people can use them earlier if they want a currently available size, or hold onto them if they'd rather wait for a SHIFT-sized one?
Kevin
5434
Outreach
Sep 23, 2020
eponymousI see no reason not to issue the coupon early for people if they want the ALT case instead of the bigger SHIFT/etc case when it comes out. Only constraint is we're really busy. I'll get it added to the list of things and hopefully see it happen in the next week or two. Thanks for the suggestion/request.
eponymous
586
Sep 23, 2020
KevinGreat, thanks for adding it to the queue!
Kevin
5434
Outreach
Oct 21, 2020
eponymousWorking on getting this done this week cc @LinebackerU
KevinBumping myself.
Nwieselberg
2
Nov 4, 2020
KevinHi, first time commenter, so if I preorder the barebones, it will ship Nov 15th? I am new to DROP so I appreciate your help!
Nwieselberg
2
Nov 4, 2020
KevinAlso, do you know why the promo code is not working for the barebones? FLAGSHIP20?
advchicken
0
Nov 5, 2020
KevinHi! I pre-ordered this a few weeks ago, but as it hasn't shipped yet, can I cancel and reorder with the 20% discount? that's a substantial chunk of change -- I could get myself in on some other group buys with that.
Demo
17
Nov 6, 2020
eponymousWhat's this about a voucher? I preordered back in July, would I get one?
eponymous
586
Nov 6, 2020
DemoBecause the first round got delayed so badly, people who preordered it should have gotten a $50 credit and will also be getting some sort of voucher that we can redeem for a soft keyboard carrying case. There will eventually be one to fit the SHIFT, but the voucher will also be good for the other sizes (e.g., this one for the ALT and other 65% keebs with similar profiles).
Demo
17
Nov 6, 2020
eponymousOh, neat how do I see if I got voucher? I don't see anything about a credit on my Drop account. I would be into getting a Alt or Ctrl as well
eponymous
586
Nov 6, 2020
DemoThe vouchers aren't out yet, as you can see from Kevin's comments here that it's still in the works. For the $50 credit, it should show up in your rewards at the top of the page. This assumes, of course, that you were part of the FIRST ROUND of preorders, which happened LAST May/June (i.e., 2019). You mentioned "preordering" in July; if you meant this July, that wasn't the first round and isn't eligible. If you ordered in July 2019 (I'm pretty sure you couldn't have, since I think preorders closed in early June 2019) but don't have the credit, you'll need to reach out to Drop for help.
KevinShould be done tomorrow. cc @LinebackerU @eponymous
advchickenYeah, you can cancel and re-order and get the discount. We also have a 30-day price protection refund policy, but since we haven't shipped your product yet it's easier to just cancel/reorder.
advchicken
0
Nov 6, 2020
Kevinmy savings account does not thank you!
JayVee21
35
Nov 8, 2020
KevinJust an FYI I reached out to support and they just refunded me the $50 instead of having to cancel and re order.
lienad97
3
Nov 11, 2020
KevinAny word on ETA?
JayVee21
35
Nov 15, 2020
KevinHey, any update on this. It's the 15th after all.
Noahtov
0
Nov 15, 2020
KevinDid orders from 1 nov get shipped too?
Kamei
13
Nov 15, 2020
KevinKevin, are all the people that placed the pre orders, will get their keyboards with this wave of keyboards? Also is there any update on the shipping?
Demo
17
Nov 18, 2020
KevinI'm so ready to toss my Kira in the fucking dumpster for my Shift. When you update the board for 5 pin switches will you be able to buy just the PCB to drop in the Shift your selling today?
Kevin
5434
Outreach
Nov 22, 2020
DemoUnclear, we'll try for backwards compatibility (fit) of the new PCB into the old case, but can't guarantee it. The V2 PCB's (CTRL, ALT, SHIFT) haven't been finalized yet.
cmac141
0
Nov 23, 2020
KevinUgh... After all the waiting, Fedex is falsely claiming to have delivered this to my front door earlier today. -- UPDATE... They "delivered" it into mud puddle next to some trashcans at the end of the road. Fedex is the worst.
(Edited)
Demo
17
Nov 23, 2020
cmac141I haven't got a tracker number today
Nwieselberg
2
Nov 25, 2020
KevinI placed this order and it says it shipped but FedEx just says the information was sent to the warehouse. I ordered switches a few days ago(after my keyboard "shipped") and those are already on the way. Hoping FedEx didn't lose it already.
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