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fury99
0
Jan 18, 2023
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I've had this keyboard since October and love it, but recently my S key has stopped responding consistently. I checked to see if there was anything interfering with actuation and cannot find any obvious issues with the switch or key layers. It feels like a board problem. I am surprised to be seeing this type of issue so early in the keyboards lifetime. I'm beyond the 30 day return period, do I have any recourse? Is there any kind of RMA service? This thing is way too expensive to have problems so soon :(
Jan 18, 2023
HoffmanMyster
2836
Community
Feb 22, 2023
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fury99Hi, I'm sorry to hear about this situation. The good news is that we do have a 1 year warranty for all Drop Studio products (like this one), so we will be able to get you sorted out. As far as troubleshooting goes (and to help with the warranty process), I'd like to ask a few questions if you don't mind. When you checked for interference or other issues with the switches, did you take the case apart and look at the PCB (including the hotswap sockets on the back)? Something that might also help isolate the problem is to swap another switch into the 'S' socket - if the 'S' key continues to have issues, then it's something with the PCB, but if the problem moves to the other location then we know it's the switch that is causing problems. Could you let me know what you find?
Feb 22, 2023
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