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Never purchased anything on Massdrop but customer service is non existent.
It's absolutely awfully and unacceptably slow. They're helpful once they respond but that usually means 10-15 days after you submit a support ticket.
I love all the automated responses they give you.. I have four emails from Massdrop all automated!
I have had very good experiences. I had to return a defective cable and it was quick response from an actual person, one day, and relatively painless. And in an other issue I had a quick response from an actually person within 2 days. They couldn't answer my question but they were able to steer me to someone who could. But I have definitely received a lot of automated emails from Massdrop:-)
I can call or chat with Amazon anytime...
Really?! I believe you, don’t get me wrong, but I think their customer service number is a closely guarded secret - all contact I have ever had with them has been on web forms and email.
can you post their customer service number so I have it for future reference?