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Bryanmanera75
3
Nov 2, 2019
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I need a little advice - I recently bought a Drop 789 on Ebay. Yes, for $375 I took the risk and as it turns out I may have been a little impulsive. The unit looks great, no sign of use or wear, open box etc.... Also no warranty and no return/refund. The amp I received won't turn on, the red led never turns white. The owner's manual specifically addresses this issue and states I should turn the amp off and contact Drop. I've contacted Drop with little satisfaction. Apparently their tech support is limited to replacing defective units under warranty -no more no less. The person that I emailed at Drop suggested that I post my question about their product on this discussion forum. Drop has no technical knowledge. I'm wondering if any of you might know what the problem could be. At this point I'd be glad to send it to a third party service center to be looked at but where ....? Thanks for any help -
(Edited)
Nov 2, 2019
TheTerriblePuddle
119
Nov 5, 2019
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Complain to Ebay, the guy scammed you.
Nov 5, 2019
LuckyLuke575
549
Nov 6, 2019
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eBay is risky, especially when someone is selling for less than sticker price. But you should report to eBay for a refund.
Nov 6, 2019
Bryanmanera75
3
Nov 7, 2019
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Issue resolved. I was able to return the amp for a full refund. I got a taste of what owning a 789 would be like once the warranty expires. Any problems after that and you're pretty much on your own. Drop wasn't even able to suggest a service center where I might pay to get it fixed. There's something intriguing about the Monoprice 887 with a 5 year warranty ...
Nov 7, 2019
LuckyLuke575
549
Nov 8, 2019
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Thanks for the update; it's really helpful to know what goes on after the hype and happy talk is over and you're stuck with the cold, hard reality of sitting with a unit (and imagine having these issues living in Europe...) The 887 is king of kings in my book. It's clearly a newer and better performing design, if only slightly. But it goes for the same price as the 789 and the warranty is champ so it seems like the better option for me.
Nov 8, 2019
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