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I am in dyeing need of help
so I finally got my amp and set it up with a Focusrite Scarlett solo 3rd gen and I listen to some songs and I feel no bass, audio is clear and good I guess but I compare my THX 789 with my GSX 1000 and I can't believe it but the GSX 1000 sounds better. In celerity I see THX 789 being cleaner but the GSX 1000 dibs the lows and I can feel my headphone vibrating from the bass and I just feel like my GSX 1000 out shines the THX 789 in everyway. I also hear some sound tearing noises from the THX at times and idk I am trying my best to love it. Maybe its my dac setup or I just don't have good ears anyways please someone tell me if I'm doing something wrong or if there's something wrong with me.
There was a time that I thought the same way as you (comparing old vs new amp), old amp clear winner. I thought the volumes were matched well but then I turned the volume up 10% or so and got most of my bass back. I still couldn't shake the difference I thought I was hearing. We humans have terrible memory for sound and quickly make judgments that we can't unhear. It's the reason very expensive snake oil exists in the audiophile market and everyone is an expert with contradictory opinions.
With that said assuming the amp isn't defective which is possible but rare, it has a flat response (no added bass or subtracted mid-range/treble). So you can't blame the amp for not having shaking bass. Too many people have vouched for the 789 being the best thing ever to nag on it for missing bass. Some hate it... which goes back to everyone is an expert with contradictory opinions. I know nothing of the GSX 1000 but perhaps it doesn't have a flat response or maybe the GSX has high output impedance which can affect some headphones noticeably.
Try it on gain 3 on the 789, I feel this amp sounds thin on any other gain level. I have to reduce the input volume (either via software or dac) to make it work, but it's much, much better than without imo. The bass is back and treble less strident.