Drop + THX Panda Wireless Headphone

I contacted them a couple of years ago as the head strap portion broke on the Panda, and I offered to pay costs from my side, but they point blank refused to help at all. It's such a shame because the low end on these headphones were the best I'd ever heard on wireless devices. Actually even better than on my Audeze LCDX, yet they've lost a customer for life just because of their horrible attitude towards their customers. I came on this site for the first time in a long while just to see if there were others that had similar experiences to me with support, and I'm seeing tons of you guys. Such a shame.

Hello quick question, I've had my pandas for a while now but had to send the first pair in for a replacement. I'm now running into the same issue which is the ear portion(where it rotates and connects to the head strap), it seems to start coming lose or gets bent from use over time. Have any of you run into this?

Not that this will come as a shock to anyone, but Drop refuses to offer support of any kind for these headphones. I would advise anyone that is even remotely considering acquiring these in future to run far far away. My headphones died completely after 3 years - mind you, these are not durable in any way - they lasted so long only because I used them quite sparingly. I charged them up the other day, and they just stopped turning on. I messaged Drop, and their response was essentially, "That sucks, but we aren't going to help you - we won't even help troubleshoot - and we refuse to offer replacements of any parts, at any cost. Good luck!" In the end I guess it's my fault for thinking these grifters would stand by one of their products for once. Do not buy any of their self-branded items expecting them to have any semblance of longevity. Ironically (or not, actually), even the survey they send after closing your (unresolved) ticket is broken. [image] [image]