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Showing 1 of 1320 conversations about:
nineleveno
38
Jul 6, 2020
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Well my Pandas failed physically last night -- went to put them on my head and the extendable arm for the left ear gave out and a screw fell out from inside. Looks like the screw may have been defective to begin with, as only the head of the screw fell out -- the stem/threaded part is broken off completely and is nowhere to be found. Looking inside the arm of the headphones, it looks like the screw that fell out is one of two that keep the headphone attached to the extendable arm.
Pretty disappointing to say the least. I did also open a case with support, but wanted to post here as well.
Overview:
admor
17
Jul 6, 2020
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ninelevenoThis looks very concerning.. Taiwan made.. what if all our screws are low quality and it is going to happen for all Pandas around the world !? It does not even look like stainless steel! DROP, wtf I ask??
alesimula
109
Jul 6, 2020
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ninelevenoOh no, I hope Drop addresses this as soon as possible
Jittarat
10
Jul 7, 2020
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ninelevenoIf this can happen to you, it can happen to all of us. Just the matter of time.
Waiting for Drop response.
I saw Will on other comments above(7July) but not this issue(6July)
J.A.S
43
Jul 7, 2020
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ninelevenoDid you get an answer from the support already? And if so what was there response?
J.A.S
43
Jul 7, 2020
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ninelevenoWell that is a shame.
No excuse for that cases like yours should be there first priority.
Could you fix them or are you planing on sending them back?
nineleveno
38
Jul 7, 2020
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J.A.SI'd definitely prefer to send them back for a replacement.
Based on what I see, I don't think it would be the hardest thing to fix. The electronics are all still connected and working and it doesn't look like there are any broken plastic pieces anywhere. The challenge would be figuring out how to -- I believe the main band of the headphones would need to be taken apart first to allow the extendable arm to be completely disassembled, then it would probably just be a replacement screw that would be needed to reattach everything.
Will
8470
Chief Product Officer
Jul 8, 2020
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ninelevenoNah man, please contact us for a replacement
nineleveno
38
Jul 8, 2020
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WillFor sure -- I contacted support from my order page early Monday morning (just before this post), I'm just anxiously awaiting a response. I'm guessing they're a bit backed up.
I'm definitely not one to mess with things while they're still under warranty.
Will
8470
Chief Product Officer
Jul 8, 2020
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ninelevenoYea, CS is slammed right now, a bunch of unrelated shipments (other products) arrived and shipped at the same time also after months of waiting, so last week was more or less 5x the number of orders we're usually shipping, so that's 1000 extra "What does this tracking status mean?" tickets right there, etc. Thanks for your patience.
nineleveno
38
Jul 9, 2020
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ninelevenoUpdate -- support got back to me. Response time was about 2.5 days.
They're going to replace my unit, but they said they "have not yet received [their] customer-service allocation of replacement units."
So it looks like it'll be a bit longer before this is resolved for me (and anyone else having issues).
j0hnny
206
Jul 18, 2022
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ninelevenodid you get them repaired? I have the same break at that point
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