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Showing 1 of 1320 conversations about:
Lividmatter
36
Dec 4, 2020
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@Will Your teams' QC staff should be ashamed that - at this point - I am EXPECTING to recieve malfunctioning headphones. Just to not be super disappointed if they do turn out to be broken.
(Edited)
Will
8470
Chief Product Officer
Dec 4, 2020
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LividmatterYe, based on this and your other posts, you should cancel your order and buy some XM4's from a local retailer, would rather sell your unit to someone that can add to the community.
alesimula
109
Dec 5, 2020
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WillSpeaking of adding to the community, when will you add the IndieGoGo backers transactions to our Drop accounts like we were promised, just so we can add to the community with our reviews
Lividmatter
36
Dec 5, 2020
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WillWow, this is seriously uncalled for and rude. I cannot cancel my order for it has already shipped, nor do I intend to do so. I am not in the market for XM4's. This is no way to talk to customers. I meant not to come across as attacking you or your staff personally. Yet the lack of recent updates and flood of complaints about broken left earcups etc. does put me on edge.
Mabuse
25
Dec 5, 2020
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LividmatterYes, there have been complaints but there have also been some good reviews; yet you write that you'll be expecting a malfunctioning headphone and scold the entire Drop staff even though you have yet to receive them. Who's rude??
Lividmatter
36
Dec 5, 2020
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MabuseFor a product to be worth 400$ it should at least fully function upon arrival, yet the amount of people claiming they got a defective pair is far beyond what I consider disproportional.
ryangaston88
51
Dec 5, 2020
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LividmatterRemember that people are more likely to post if they have a complaint. People who are happy will often just use their product and get on with their life without reviewing.
I think I remember will saying something along the lines of only 1 in 1000 were having problems.
Lividmatter
36
Dec 5, 2020
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ryangaston88If those numbers are indeed correct, then that would make the failures completely acceptable, as long as customer service is good. (I get the impression that their customer service is well organised.) The problem is that it does not seem to be a small issue when scrolling through these comments.
alesimula
109
Dec 5, 2020
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ryangaston88There are 4674 backers on Indiegogo; even counting the Drop backers who received the product, which I think are less, it doesn't take much to exceed 1/1000 with the amount of complaints
Arcyn
7
Dec 5, 2020
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LividmatterI may be the outlier in terms of customer service. I had to RMA my Pandas because of a power issue. (The headphones would power off after 30mins to an hour of use before suddenly powering off before having to be rebooted/ charged again.) I contacted them a month ago about troubleshooting and RMA'ing, and they were fast to respond for that, but when I contacted them about why the replacement currently being shipped (domestically) between two shipping posts no more than 3hrs from my city for the last three weeks, they have been extremely slow to respond - if at all.
I have contacted Fedex about the package and they informed me that the sender has provided no shipping information aside from my zip code. I then contacted Drop again and provided my shipping address in hopes that this would help expedite the situation but it has not. This interaction was about two weeks ago. I then follow up with Fedex and Drop on every "expected delivery date" in hopes that someone will respond with good news but consistently met with disappointment. In case anybody is wondering, the delivery date has shifted five times, from 11/14 to 11/23 to 11/27 to 12/2 and finally 12/5.
Sorry about the rant but I'm just frustrated with the situation. From here on out, I am currently waiting on Drop to respond to me and to see that the tracking information has updated from "Limbo" to "now in your city". I hope to receive these before the end of 2020 let alone Christmas.
(Edited)
Nofind
39
Dec 5, 2020
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ArcynAlso waiting for my RMA to ship. It's been a week now and still haven't received a shipment confirmation. I don't think I would mind the wait if I had more confidence I wouldn't have to do this again. With the number of people complaining on failure there's still a possibility I'll have to do this whole process over again.
Arcyn
7
Dec 6, 2020
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NofindI don't mind having to RMA something over and over (I have a story about that too but this doesn't seem like the place) but for me, the issue is the constant "moving of the goalpost" and lack of communication. This can be related to the IndieGoGo campaign where they kept pushing shipping dates further and further back but at the least, there was some form of communication through updates and Drop Discussions. With this return shipping situation, Fedex is telling me they haven't received any shipping information so the expected delivery date keeps getting pushed while Drop is saying it's Fedex's fault.
I wonder if I can @Will this in hopes that it will help expedite my situation. Just being a bit cheeky :D
(Edited)
Lividmatter
36
Dec 8, 2020
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ArcynSame is happening to me now with my first set of cans. It has been in neighboring country Germany for over a week. They seem to be sending it from DHL warehouse to warehouse at random...
Tangloble
11
Dec 9, 2020
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WillI got a replacement and was satisfied with the experience. I updated my initial post with my thoughts, for posterity of future readers. I've responded to others complaining that they should try a replacement before getting too worked up.
But your response here really turned me off as being overly petty.
Nofind
39
Dec 13, 2020
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TanglobleI just received my replacement Pandas and like yours they seem to be working fine, yet I also find that comment disheartening. Even if you think it's annoying that Lividmatter is complaining about your product despite not receiving it yet (which let's be fair is a somewhat valid complaint itself,) they still paid $400 for a product that seems to have a better than most chance of coming defective.
I do want to say that I am so happy that these new ones are silent and don't have any noise in the left cup. I just received them so can't say for sure that they don't have the problems the other unit had, but I see no reason to assume they don't. Which is great because outside of the defects on the other unit, I loved my Panda headset for the few days I had it and I'm looking forward to using these from now on.
On a side note, I noticed that the RMA unit came wrapped in cellophane and had a sticker saying they were made in Taiwan. While I could be mistaken I don't remember that being the case on my original unit. Maybe a different manufacturer was used for certain batches and that accounts for certain defects being repeated in units like the issue with buzzing in the cup. Or I'm an idiot who forgot they just immediately tossed the cellophane right after receiving it on the first unit.
Lividmatter
36
Dec 13, 2020
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NofindI have by now received my Panda's and am testing them to be able to write an appropriate review. So far all seems good, apart from bluetooth connectivity with windows.
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