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Showing 1 of 99 conversations about:
john.webb
422
Drop Studio
Jan 16, 2020
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We are excited to re-launch the Drop + Eric Ochs Lynx. As requested by the community, we have provided new imagery for the Green and Slate G-10 versions, providing a more realistic idea of the scale and hardware colors.
(Edited by moderator JaleesaG)
Jan 16, 2020
jjirish81
8
Jan 27, 2020
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john.webbCan you please tell me what city in china will my knife be coming from?
Jan 27, 2020
john.webb
422
Drop Studio
Jan 27, 2020
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jjirish81Shenzhen.
(Edited)
Jan 27, 2020
jjirish81
8
Jan 28, 2020
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john.webbDo you work for drop? I'm trying to figure out what's happening with my order, it was supposed to be shipped the 19th and I never got notifications
Jan 28, 2020
LukasM
1629
Studio Team
Jan 29, 2020
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jjirish81Yes, John and I both work at Drop. Sorry for the delay on your order, the reason it hasn't shipped yet is because our warehouse in China has been closed due to Chinese New Year. The coronavirus is posing an additional complication, but we're still hoping orders will start shipping on the 31st, there is a chance that gets pushed out if additional lockdowns are ordered.
Jan 29, 2020
jjirish81
8
Jan 30, 2020
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LukasMI read that but it stated in the note that it was for orders placed after 1/21, my order was on 1/17. Didn't that make the "deadline" ?
Jan 30, 2020
LukasM
1629
Studio Team
Jan 30, 2020
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jjirish81You're right it should have, I looked into this and it was an error in our manual dispatch process that caused it to not make it out. It looks like you've already been in contact with our CS team as well, apologies again.
Jan 30, 2020
jjirish81
8
Feb 10, 2020
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LukasMAhhhhhh, I was informed that my order would be shipped on 1/19, the 1/24 then 1/31 and finally on 2/2 buy John from "customer service" now its February 10 and I can't seem to get a response from anyone at drop. Can I get any answers from you guys?
Feb 10, 2020
jallen89
210
Feb 10, 2020
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jjirish81I’ve contacted drop support and got an answer within 24 hours. I contacted them last week requesting to cancel my order and they informed I couldn’t. Yet today I received an email from them saying my order was delayed again and I could contact them to cancel any order. Bit frustrating being told two different things.
Feb 10, 2020
LukasM
1629
Studio Team
Feb 11, 2020
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jjirish81Sorry for the shifting date, but we expected the warehouse to be reopened, unfortunately that has not been the case as the coronavirus hasn't died down. If you'd like to cancel your order our CS team can help you out.
Feb 11, 2020
LukasM
1629
Studio Team
Feb 11, 2020
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jallen89We expected the warehouse to reopen, when it did not and we weren't able to get a confirmed date that it will reopen, we decided to open up these orders for cancellations as well as stopped taking orders until this is resolved. Thanks for understanding.
(Edited)
Feb 11, 2020
jallen89
210
Feb 11, 2020
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LukasMI’ve received several emails that say to contact customer service to cancel as the knife has been delayed again but two times I’ve contacted CS you won’t. It’s extremely frustrating that you are sending out emails and your above comment offering to cancel the orders but you actually won’t.
Feb 11, 2020
jallen89
210
Feb 15, 2020
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LukasMI’ve contacted Drop Support twice and they don’t let me cancel my order even though two emails I’ve been sent has said I could plus you in the above comment.
Feb 15, 2020
LukasM
1629
Studio Team
Feb 15, 2020
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jallen89I'm reaching out to our CS team.
Feb 15, 2020
jallen89
210
Feb 15, 2020
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LukasMThank you. I was emailing back and forth will Tara. She was very friendly and professional. It’s just the outcome I’m not happy with with, her customer service is first class.
Feb 15, 2020
LukasM
1629
Studio Team
Feb 18, 2020
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jallen89Glad to hear that, I'll pass along the feedback. Let's get you to the outcome you want, CS team is firing up the coffee machines now, should have an update soon.
Feb 18, 2020
jjirish81
8
Feb 19, 2020
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LukasMIs there any word as to what's happening with our orders?
Feb 19, 2020
LukasM
1629
Studio Team
Feb 19, 2020
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jjirish81Some capacity is starting to come back, we're hoping for orders to start shipping on Monday, but cannot guarantee any date yet.
Feb 19, 2020
jjirish81
8
Feb 25, 2020
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LukasMDid things pick back up at the warehouse?
Feb 25, 2020
LukasM
1629
Studio Team
Feb 25, 2020
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jjirish81Somewhat, it's courier dependent right now, and unfortunately our courier for knives is not yet operating. We're still in a holding pattern here.
Feb 25, 2020
jjirish81
8
Mar 8, 2020
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LukasMHello, I have a question. My package has been through isc ny and now says inbound into customs. Is this normal? I've heard some horror stories about ny customs plus I read that theres a customs fee???
Mar 8, 2020
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