Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 54 reviews about:
a175rgr
8
Jun 1, 2020
checkVerified Buyer
I wish this were a review of the item. Instead it's about the lack of customer service.
First, I'm unable to submit and customer support requests online. After filing out the form and clicking on the "submit" button, I get "Error: Zendesk Error (422): Unprocessable Entity." Second, there is no phone number to call. Third, I've been emailing customer service at support@drop.com for several weeks and have yet to get a response. For me, this is entirely unacceptable.
Recommends this product? No
a175rgr
8
Jun 1, 2020
bookmark_border
a175rgrIn case it wasn't clear before, I still have not received my order.
Jun 1, 2020
ChuckC833
30
Jun 1, 2020
bookmark_border
a175rgrWas going to order this knife, but I’m currently on month two of waiting for another. This post is not very reassuring.
Jun 1, 2020
LordSmashington
91
Jun 15, 2020
bookmark_border
ChuckC833The knives are shipped from China. They take around a month to get to your door. Sometimes a touch longer. I've been in your shoes. The wait seems like forrreeeeevvvveeeerrrrr. As far as the customer service goes. I have never had a bad experience with them. They have been awesome every time I have had to contact them. Maybe this is just a one-off issue. Here is their support link if you didn't have it already. https://drop.com/support
Jun 15, 2020
a175rgr
8
Jun 16, 2020
bookmark_border
LordSmashingtonWhere do you think I am getting the error message at? I think my original post makes it clear that I was getting a Error: Zendesk Error (422): Unprocessable Entity from the customer service page. Just so you know, it's been way over a month since I ordered my item. This is my only way to contact customer service because of the error message I get trying to use the site and no email and no phone support.
Jun 16, 2020
a175rgr
8
Jun 16, 2020
bookmark_border
LordSmashingtonI've ordered other things from China after I placed my order for this knife and I received those items weeks ago. Drop has really lost it since changing its name from MassDrop. Not sure why and don't care why. They need to fix it.
Jun 16, 2020
LordSmashington
91
Jun 16, 2020
bookmark_border
a175rgrHere is their email address so you don't have to go through Zendesk my dude. support@drop.com
Jun 16, 2020
a175rgr
8
Jun 21, 2020
bookmark_border
LordSmashingtonDid you even bother to read what I originally posted? I said that I've been emailing them at the exact email address you provide for weeks without getting a response. It really doesn't help for people to tell me to do what I already said I had done multiple times. Do me a favor, if you're not going to read the post then don't bother responding to it.
Jun 21, 2020
florinc
21
Aug 14, 2020
bookmark_border
LordSmashingtonThen it's not a very good price for a made-in-China knife. You can get similar quality on ebay for $50 or less.
Aug 14, 2020
See More Reviews