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Showing 1 of 378 conversations about:
Kevin
5434
Outreach
Feb 24, 2020
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kmicu
Mar 13, 2020
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KevinI hope you send them before your gov shuts down your warehouse and you start using packaging paper as a substitute for out‑of‑stock toilet paper. 🤭
Kevin
5434
Outreach
Mar 13, 2020
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kmicuI wish I had the sense of humor to laugh at this kinda stuff, but things are very stressful over here right now (From a business, and also a personal health) perspective. The world is changing by leaps and bounds every...single... day.
fancymans
126
Mar 15, 2020
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KevinThank you for the updates with ETAs. 🤗 stay safe, stay healthy.
mrkantz
131
Mar 16, 2020
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KevinThanks for the updates! The communication is very much appreciated
KawabataLuis
19
Mar 19, 2020
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KevinHi there, in which step the extras will be available? After all the shipping? After all shipped is "received"?
(Edited)
FailedSitcom
1
Mar 25, 2020
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KevinThanks for the new update and all of you working through this.
Gallardo
24
Mar 26, 2020
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KevinWe understand the situation at times like this... Delays are expected... So long we receive the items and correct items. Appreciate the updates. Safety first, pls take care.
thedavefulton
8
Mar 26, 2020
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KevinAny idea if/when extras might go up? I know things are crazy right now but I' m already kicking myself for letting the GB go by; I won't be able to forgive myself if I miss another chance to grab these. Be well 🖖
KawabataLuis
19
Mar 26, 2020
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thedavefultonI'm exactly on the same position that you are :D I presume, when all get shipped to people. Hopefuly when all ship from Drop.
(Edited)
Sachin3767
31
Mar 28, 2020
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KevinAny ideas what carries are being used outside US? It allows us to check what delays to expect in our respective countries. I’m based in the UK and have had issues with Hermes/ yodel.
KawabataLuis
19
Mar 29, 2020
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KevinOhhh boy, I'm feeling the extras train getting closer.
Kevnwin
766
Vendor Services
Mar 30, 2020
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ChuckDeeUpdated by the team here. Thanks for the flag.
The.Ryan.Gamer
60
Apr 2, 2020
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KevinNeed these pretty please!
Alpha katakana + Core modifier (modifiers) + Numpad + Accent Kit (novelties) + Arrows Keys
Most were OOS -_-
Cerulean93
6
Apr 7, 2020
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KevinIs there any other updates, I’ve still not received any shipping notification?
(Edited)
Drop666
0
Apr 8, 2020
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KevinHelp, I did not recieve my package, tracking says it has been successfully delivered at germany but i live in singapore?? i have no idea why this is delivered to germany i had no problems with shipping for SA laser and have recieved it my address is 100 percent correct so why is this happening for mt3 serika? im confused and disappointed
Kevin
5434
Outreach
Apr 8, 2020
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Drop666Please contact customer support but it's probably a tracking code issue, not an actual package problem.
Commonmind
87
Apr 8, 2020
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KevinHey Kevin, I'm still waiting on my shipment information. Reaching out to support several times. I have a 40's kit in my purchase. Can you check on this for me? I'm concerned that it's still taking so long for these to go out, and would almost forego the 40's kit just to get the rest of my kits in hand so I can start using them asap.
bfitz
670
Apr 8, 2020
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CommonmindSeems like it's smaller orders going out first.
Most of the in the wild pics I've seen, mine included are small builds and minimal kits.
I only had alphas 40s arrows and numpad and I got mine today. About 6 days from shipping notice, I'm in canada
Commonmind
87
Apr 8, 2020
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bfitzThat may be it. I ordered every kit, so it definitely might be that the larger kits are going out last since they're more complex to put together. Hopefully will see some movement soon.
Kevin
5434
Outreach
Apr 8, 2020
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CommonmindYes, I see your order and it's the 40s that is slowing it down. Please hang tight, we're gonna figure it out soon and solve this for all ~25 orders affected. We're way too swamped to be sorting out individual requests right now.
Commonmind
87
Apr 9, 2020
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KevinUnderstood. I'm sure it's not the easiest time for you guys, so I'll be continue being patient and await a shipping notification. The most important thing here is you guys take care of yourselves and stay safe and healthy. Thanks for the replies!
mabbbbbbbbbbb
5
Apr 10, 2020
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KevinWhat's going to happen to the DHL packages that are rejected by the destination country?
Will you try a different carrier or hold on to them until this chaos is over?
I have already waited over six months for this drop. As long as I eventually get my order, personally I don't mind waiting another six.
I am in Australia. Any other aussies get yours yet?
iLuvChuletas
12
Apr 10, 2020
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KevinSo are the extras coming at the end of April confirmed? I messed up my order at the last second and missed out on novelties. Was told through email that I was pretty much out of luck, would've rather wait and just combine both for my order.
Kevin
5434
Outreach
Apr 10, 2020
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iLuvChuletasThere should be some more coming towards the end of April or early May.
Inomushek
8
Apr 11, 2020
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KevinIs there any further update? My order's part of the 2% that haven't shipped and I didn't order the Forties kit.
Univers47
18
Apr 13, 2020
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KevinIf you are splitting the orders that have Forties missing, do you know whether international purchasers are going to get drilled with two different customs charges?
That would be very upsetting. It's bad enough your international packages aren't sent with a bonded shipper (and/or have the customs cost included in the shipping fee).
Kevin
5434
Outreach
Apr 14, 2020
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Univers47When we split orders we send the second order and label it as a warranty replacement so it doesn't get charged with customs.
Cerulean93
6
Apr 14, 2020
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KevinHi Kevin, I got an email about the forties but the main kits still haven't even shipped yet. Do you have an update for those with split orders? This was about a week ago since I last heard from drop.
Kevin
5434
Outreach
Apr 16, 2020
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johnVeIt should start shipping out on 4/17, but it'll depend on how the backlog of our shipments evolve between now and then. If it is delayed, it likely won't be delayed by more than 2-3 days.
krautcat
34
Apr 16, 2020
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KevinWhat's about forties kits? I saw yesterday my big order (with forties) has been sent but don't know whether it contains forties or not.
Cerulean93
6
Apr 21, 2020
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KevinWhere is the update on the Forties. I just received my kit and it doesn't contain forties. How do you guys justify listing forties as an option to people during Extras when you can't even complete the orders of people who ordered this kit over a year ago?
Kevin
5434
Outreach
Apr 21, 2020
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Cerulean93My April 6th update here addresses the short-shipment of Forties kits. We split everyone's shipments who were had the Forties kits so they would receive everything EXCEPT the Forties kit, and once we receive the remaining (missing) Forties kits, we'll ship those to everyone who ordered them as a separate shipment. Those orders will be marked as a "warranty replacement" so they should not have any customs or handling fees ascribed to them.
People who ordered the Forties kits as an option on the extras for sales also aren't getting them until they show up. The packing slip said there was 200 in the box; turns out there was only 100 and the factory needs to make an additional 100. There's no malice here, despite your insinuation.
Cerulean93
6
Apr 21, 2020
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KevinI disagree that your update addresses the short shipment reason, no one knew that the factory messed up and now needs to make an additional 100 kits (how long will that even take?), unless they now scroll through over 50 comments (and still wouldn't know until I asked). Also my friend who ordered them as extras, doesn't even know he isn't getting his (until I just told him), so any malice that you are taking away from my comment is the extreme frustration of your customers with lack of timely and clear updates.
I understand everyone is busy, but I ordered this over a year ago and it has been over 2 weeks since I heard any news about the forties. I don't see why it is difficult to once a week post a status update as to where the missing kit is, so you can avoid addressing comments like these.
Kevin
5434
Outreach
Apr 21, 2020
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Cerulean93It's difficult because there are dozens of problems like this that are happening across the entire supply chain right now, we can't keep up with updates because every situation is fluid and changing daily. Posting updates to say "we're looking into it and have no solid information right now" is a luxury we just don't have. My apologies if my tone with you was snarky. We're doing our best, and that's all I can promise.
ETA on the remaining Forties kits should be around 2 weeks, but it could be faster, could be slower. If you don't want to wait you're more than welcome to request a refund, I wish I could give you more clarity on the situation.
hottiej99
0
Apr 23, 2020
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KevinHi Kevin,
I wanted to confirm that my order of the katakana alphas and forties is still coming. I understand that there have been issues with the forties but want to make sure you have my order.
Thank you!
Kevin
5434
Outreach
Apr 24, 2020
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You should have received an email from us letting you know that your order was being split into two shipments. I'll find out why that email didn't go out (to you, or to everyone). Apologies, but there's a lot going on right here and we're struggling to stay on top of everything. Everyone who ordered 40s will be getting a second shipment with them in the next couple of weeks.
@hottiej99 Yes, we'll ship them out to you as soon as we can.
(Edited)
MagicSmoke
388
Apr 25, 2020
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nafunnnI really need that set of Alphas. Sorry I don't have a spare modifiers.
Winster
3
Apr 28, 2020
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KevinKevin, what happens to those kits that are stuck with DHL or whatever e-commerce Center in Germany. My replacement is not out yet while the seconds extras was shipped out and seems to be headed to the same destination in Germany. What’s the deal here. Are those going to be re-directed to Singapore or to whoever they were originally meant for ?
Kevin
5434
Outreach
Apr 28, 2020
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WinsterGlobal shipping is really messed up right now. Tracking is regularly wrong, shipments get held/lost/delayed/etc. The easiest thing we could do is just stop shipping/selling internationally... (and with specific countries where the mis-shipment rate is simply too high, we've had to). But we're trying out best to continue to service our customers wherever possible. This isn't a DHL-only problem, it's a problem that we've seen with every carrier (and we've received multiple notices from all carriers warning us that their service levels are severely impacted.)
With that said, basically we ship products to you and we hope for the best. It'll either eventually get to you, or it'll get lost on the way and we'll have to refund you. There's not much more we can do other than that.
In regards to your package specifically, please contact CS and they will try to help you out. Also please be patient, I can't tell you how many packages have completely wrong shipping, yet still get delivered. Things are very not-normal right now.
Winster
3
Apr 28, 2020
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KevinThank you Kevin. The situation is such but DHL should know better to not accept these these packages when they are very well aware that basic shipping or anything economic or below is frozen. Nevertheless I have already contacted support and asked them to ship out the replacement for the first package, however this is pending arrival of the f row kit before it can be shipped out. My only concern being if this replacement is reserved for me or not. Second package consisting of the extras has been shipped out and it seems it’s heading to Germany but fingers crossed. I can certainly wait but it does get me anxious when things are uncertain with the carrier. Thanks again for your reply. Stay safe.
(Edited)
SC005
6
May 4, 2020
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mabbbbbbbbbbbNo.. the status is still in transit to destination country since over a month now.. i don't mind the delay but want it delivered properly without issues in the product as such..
mewa
10
May 5, 2020
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KevinSplitting packages is great, but with no way to go through customs it doesn't make any difference. I only have a single receipt for 2 packages and ultimately I have to wait until the second kit arrives and hope the first package (that is waiting already) isn't shipped back by then.
I haven't heard back from anyone when requesting the invoice to be split either.
Kevin
5434
Outreach
May 5, 2020
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mewaWe mark the second shipment as a warranty replacement so there should be no receipt required.
k2plush
0
May 5, 2020
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Kevin
I'm sorry to use Google Translator because I don't speak English well.The item I ordered has arrived in Germany and is in "delivery complete" status (April 20th)Since then, I have sent inquiries over four times, but no reply has been sent.It's already been two weeks since I waited for a reply email.I don't receive a reply to my mail, what am I supposed to do?I am getting tired of waiting.ParkCH
2
May 6, 2020
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Kevintwo weeks ago, I received an e-mail saying that you would send it again when the backorder comes in.
and now two weeks have passed, but no news.
how's it going?
and another question. I saw in the community that there was a problem with the 6.25u spacebar length.
If I received it late because of delay and had a problem, can you solve the spacebar issue?
(Edited)
Kevin
5434
Outreach
May 7, 2020
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rbastienCustomer service will get in touch with you about this issue.
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Mar 12th Update: Keycaps are complete and they're currently getting booked onto a plane out of China to New Jersey. Getting a plane out of China to the USA isn't exactly trivial these days, so we're waiting for confirmation of our cargo spot.
Mar 13th Update: Keycaps are booked onto a plane and currently have a estimated arrival + clearance date of March 20th. Based on that, we would be shipping sometime around March 23-25th
Mar 21st Update: Keycaps arrived late on Friday afternoon at our warehouse. They'll be unpacking / receiving /counting them on Monday at the warehouse, and should be shipping over the following days. Timelines and staffing levels are a bit tricky these days for obvious reasons.
Mar 24th Update: Our warehouse is in NJ which is a hotspot for Covid. They're doing their best but they've cut the shifts from 2 down to 1, and have lower staffing levels to maintain social distancing. Tracking numbers should start to go out in the next few days but we're being warned that every day is a new challenge with getting orders packed and out the door. Please be patient, I'll keep posting updates.
Mar 25th Update: 178 orders were packed and shipped today (out of 3000+). So the good news is that things are moving, albeit slowly. Tomorrow we hope to see significant progress. Keep in mind there are also significant carrier delays by all of the different post/courier systems right now so things will absolutely take longer to get to you after you have your tracking number.
Mar 27th Update: Orders still going out the door, we expect many of them to ship out on Monday.
Mar 29th update: Extras will go on sale March 30th, shipping in mid-April (After all of these are done). See my explanation/update here.
Mar 31st update: About 45% done shipping, sadly still moving slower than we want it to.
Apr 1st update: at 60% now...
Apr 2nd update: 75% -- Also some good news for people, there are more extras on the way to our warehouse towards the end of April!
Apr 3rd update: 92%
Apr 4th update: 98%
Apr 6th update: Still 98%, it looks like we're short some of the Forties kits. We're trying to reconcile the issue to determine whether the manufacturer short-shipped us, or the warehouse mis-received the order, or they went missing during transit. Sorry for the delay, we're going to ship the orders (without the missing Forties) kits shortly if we don't solve this quickly- and then send the Forties kits out as a separate order once that has been solved.
Apr 17th update: The MT3 Serika extras that were sold at the start of April will be shipping on April 21st, versus the previously communicated April 17th date. Apologies for the delay, everything is backlogged at the warehouse right now due to COVID related delays.
April 24th Update: All of the extras are shipped. Forties kits are scheduled to arrive on May 1st (or early the following week). We should have the missing Forties kits and missing Katakana kits shipped out by May 8th at the latest.
April 27th Update: Forties are now scheduled to arrive tomorrow, April 28th. Assuming things go smoothly they'll ship out on the 29th or 30th.
May 7th: Unstickying thread as the fulfillment uncertainty, timelines and issues have now all been resolved.