DUNU DN-1000 Hybrid IEM

Still no shipping, order status after the estimated Shipped date for July 6, 2015. Support has assured me that the person handling this drop would be contacted and forwarded my info to. Hasn't heard anything since then. My second support email from last week hasn't been reply to as of 7/28/2015. Is there anyone out there? Does Massdrop have enough people handling supports when there are problems with a dropper not receiving shipping status, order status, etc? Yes, my credit card was charged and my order status under transaction has been flagged as PAID. Right now, I just want to know what's going on. Is the problem on my side or your side? No, the package has not showed up on my door steps (a few people on forums have stated that sometimes they do not get shipping status but received the item anyway). I really want to help you help me but I'm being left in the dark as of now. This is not a good sign or having good faith in future supports for my other drop, which is estimated to shipped around October.