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Dear our friends,
We would like to officially update the shipping time of Gaea’s Crown here:
- The first estimated shipping day is Nov 18th based on the volume that we expected, which is 1.000 keycap.
- After the Group buy ended, we got a number of 1.300 keycaps, we updated to Drop about the new shipping day which is the end of December. Spencer from Drop did update about it in the discussion on September 9th. And I believe you did get an email about the delay from Drop as well.
To avoid confusion, I would like to confirm that the new shipping day is the end of December.
It's quite hard to estimate the correct production time when we don't know how many keycaps will be ordered. So we really hope for your understanding. As always, we sincerely apologize for making you wait and thank you in advance for your patience.
If there's any change on the shipping day, we will update you here!
Take your time guys, you do a great job. And please stay safe.
Thank you buddy, We really appreciate it!
Dear our customer,
We’re sad to inform you that we have to push back the delivery of Gaea’s Crown. A small COVID-19 outbreak occurs in Ho Chi Minh City right now. Our factory is located near the lockdown area. To ensure the safety of our employees, we decided to suspend production activities to organize a collective health check and a short-term quarantine.
As a result, Gaea's Crown delivery will be postponed to January 25, 2021 (estimated). But not all of them, we will try to send the finished keycaps as many as possible before Christmas. As for other keycaps from Dwarf Factory, we will calculate the time and inform you later.
We hope you will understand for us since this is an unexpected incident. And please take care, especially in the complicated situation of this pandemic.
Wish you a merry Christmas!
Thank you for the update
Stay safe and we appreciate the communication!
Glad you guys are being safe. Keycaps can always wait.
Thank you for the update. Stay safe!
Stay safe! Totally understandable!
Any news? We're end-of-December now and would love an update!
Hi, are there any updates for these keys? Haven't heard anything about them in 2 months.
Please wait, we will try to deliver the Gaea's Crown soon. And you will get a tracking code when we ship out your order!
Is there any new expected ETA for delivery? My order still says mid November! Is there any better way to keep up with these delays besides checking this discussion and looking for the latest complaint?
They responded and said around January 25th. As far as getting regular updates, no. This is the best way unfortunately.
Would there be anyway to update shipping address? I’ll be moving soon
Email update just sent says 2/25/2021 as target shipping date.
This is like cyberpunk except you HAD to pre-order it
Uh what happened? I also have Grizzly on PO so I guess that's delayed as well. Sorta held back on the foodies or tinymakesthings..
We will ship all the caps to Drop on Jan 25th. And it will take some time for the package to reach Drop and Drop also need time for sorting and sending out all the orders. You will receive your cap in February. (I believe Drop has sent the email to update about the ETA, please check your spam/ junk box)
Please contact Drop for further assistance, since will don't manage the orders on Drop, we just send all the caps to them and they will ship your order.
We will ship the last parcel of caps to Drop on Jan 25th. Then they will manage to send out your order. Feb 25th is the latest, I believe!
Hi mate, we understand the frustration and we're truly sorry for that. Just to be clear, we delay 2 times due to the unexpected incident, and we will finish shipment on Jan 25th as we updated. It takes time for shipping and for Drop to sort out the order before sending it out to you. Therefore you will receive your order in Feb!
Hope for your understanding!