Showing 1 of 21 conversations about:
DwarfFactory
1026
Dwarf Factory
Nov 24, 2020
bookmark_border
Dear our friends, We would like to officially update the shipping time of Gaea’s Crown here: - The first estimated shipping day is Nov 18th based on the volume that we expected, which is 1.000 keycap.  - After the Group buy ended, we got a number of 1.300 keycaps, we updated to Drop about the new shipping day which is the end of December. Spencer from Drop did update about it in the discussion on September 9th. And I believe you did get an email about the delay from Drop as well. To avoid confusion, I would like to confirm that the new shipping day is the end of December. It's quite hard to estimate the correct production time when we don't know how many keycaps will be ordered. So we really hope for your understanding. As always, we sincerely apologize for making you wait and thank you in advance for your patience. If there's any change on the shipping day, we will update you here! With appreciation, Lancen
Nov 24, 2020
akashi
1
Dec 6, 2020
bookmark_border
Take your time guys, you do a great job. And please stay safe.
Dec 6, 2020
DwarfFactory
1026
Dwarf Factory
Dec 7, 2020
bookmark_border
Thank you buddy, We really appreciate it! Stay safe!
Dec 7, 2020
DwarfFactory
1026
Dwarf Factory
Dec 7, 2020
bookmark_border
Dear our customer, We’re sad to inform you that we have to push back the delivery of Gaea’s Crown. A small COVID-19 outbreak occurs in Ho Chi Minh City right now. Our factory is located near the lockdown area. To ensure the safety of our employees, we decided to suspend production activities to organize a collective health check and a short-term quarantine.  As a result, Gaea's Crown delivery will be postponed to January 25, 2021 (estimated). But not all of them, we will try to send the finished keycaps as many as possible before Christmas. As for other keycaps from Dwarf Factory, we will calculate the time and inform you later. We hope you will understand for us since this is an unexpected incident. And please take care, especially in the complicated situation of this pandemic. Wish you a merry Christmas! Thank you! Lancen
Dec 7, 2020
jerojeyen
1
Dec 9, 2020
bookmark_border
Thank you for the update Stay safe
Dec 9, 2020
AlexisKemper
59
Dec 13, 2020
bookmark_border
Stay safe and we appreciate the communication!
Dec 13, 2020
hugeproblem
9
Dec 16, 2020
bookmark_border
Glad you guys are being safe. Keycaps can always wait.
Dec 16, 2020
DrDangr
33
Dec 18, 2020
bookmark_border
Thank you for the update. Stay safe!
Dec 18, 2020
J_Undees
7
Dec 29, 2020
bookmark_border
Stay safe! Totally understandable!
Dec 29, 2020
dudechris88
73
Dec 31, 2020
bookmark_border
Any news? We're end-of-December now and would love an update! Happy Holidays!
Dec 31, 2020
Souvie
4
Jan 5, 2021
bookmark_border
Hi, are there any updates for these keys? Haven't heard anything about them in 2 months.
Jan 5, 2021
DwarfFactory
1026
Dwarf Factory
Jan 6, 2021
bookmark_border
Please wait, we will try to deliver the Gaea's Crown soon. And you will get a tracking code when we ship out your order!
Jan 6, 2021
proto007
0
Jan 8, 2021
bookmark_border
Is there any new expected ETA for delivery? My order still says mid November! Is there any better way to keep up with these delays besides checking this discussion and looking for the latest complaint?
Jan 8, 2021
J_Undees
7
Jan 8, 2021
bookmark_border
They responded and said around January 25th. As far as getting regular updates, no. This is the best way unfortunately.
Jan 8, 2021
Odddairy
1
Jan 12, 2021
bookmark_border
Would there be anyway to update shipping address? I’ll be moving soon
Jan 12, 2021
folta
27
Jan 12, 2021
bookmark_border
Email update just sent says 2/25/2021 as target shipping date.
Jan 12, 2021
KM1337
1870
Jan 12, 2021
bookmark_border
Jan 12, 2021
DrDangr
33
Jan 13, 2021
bookmark_border
This is like cyberpunk except you HAD to pre-order it
Jan 13, 2021
MelvynOng
68
Jan 13, 2021
bookmark_border
Uh what happened? I also have Grizzly on PO so I guess that's delayed as well. Sorta held back on the foodies or tinymakesthings..
Jan 13, 2021
DwarfFactory
1026
Dwarf Factory
Jan 14, 2021
bookmark_border
We will ship all the caps to Drop on Jan 25th. And it will take some time for the package to reach Drop and Drop also need time for sorting and sending out all the orders. You will receive your cap in February. (I believe Drop has sent the email to update about the ETA, please check your spam/ junk box)
(Edited)
Jan 14, 2021
DwarfFactory
1026
Dwarf Factory
Jan 14, 2021
bookmark_border
Please contact Drop for further assistance, since will don't manage the orders on Drop, we just send all the caps to them and they will ship your order.
Jan 14, 2021
DwarfFactory
1026
Dwarf Factory
Jan 14, 2021
bookmark_border
We will ship the last parcel of caps to Drop on Jan 25th. Then they will manage to send out your order. Feb 25th is the latest, I believe!
Jan 14, 2021
DwarfFactory
1026
Dwarf Factory
Jan 14, 2021
bookmark_border
Hi mate, we understand the frustration and we're truly sorry for that. Just to be clear, we delay 2 times due to the unexpected incident, and we will finish shipment on Jan 25th as we updated. It takes time for shipping and for Drop to sort out the order before sending it out to you. Therefore you will receive your order in Feb! Hope for your understanding! 
Jan 14, 2021
View Full Discussion