Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 43 conversations about:
DwarfFactory
1097
Dwarf Factory
Jun 20, 2020
Stickied
bookmark_border
Dear our beloved customers,
Firstly, we would like to thank you for loving and supporting our Moondust.
As you may know, our keycaps are 100% handmade and we have a very strict QC standard. Every keycap needs to be checked carefully before sending to all customers. But to be very honest, our Dwarves team isn't confident enough to guarantee that 100% of our products are error-free. This time there are some keycaps with a little difference from the original version. In particular, the Astronaut character on our Luna Moondust - SA profile supposed to be in white, is now in orange (just like the color of  Luna Moondust - DOM profile).
This issue has nothing related to the quality of the keycaps, just a minor change of the color. We understand that some of you may find it uncomfortable, and we are truly sorry for that. Each Moondust still has its own beauty, uniqueness and still carries all of our effort. That’s why we really hope for your understanding!
Please accept our sincere apology and if you need further assistance, please feel free to reach us any time! You can either send us an email to support@dwarf-factory.com or drop us a message via Instagram or Facebook fanpage,
Thank you so much for everything!


(Edited)
Jun 20, 2020
khero
8
Jun 20, 2020
bookmark_border
DwarfFactoryI would say that changing the white astronaut to an orange astronaut is a MAJOR change... not a minor change. I was really looking forward to the white astronaut... as that is the color of the suit that astronauts wore when they walked on the moon.
Jun 20, 2020
DwarfFactory
1097
Dwarf Factory
Jun 22, 2020
bookmark_border
kheroHi Khenro, We are sorry to hear that but if you have any question please send us an email. We will give you a solution. Thnks
Jun 22, 2020
SpencerL
2948
keeb weeb
Jun 22, 2020
bookmark_border
DwarfFactoryI personally like the contrast of the orange suit compared to the white, thank you for the explanation @DwarfFactory!
Jun 22, 2020
OscillatorSlave
4
Jun 24, 2020
bookmark_border
SpencerLsame here! I do agree it kinda sucks for people who really wanted white but personally I loved the orange suit in de DOM profile, but I don't like DOM so had to go for SA, I was a bit sad that one wasn't orange so yay me lol
Jun 24, 2020
Alejo1707
335
Jul 12, 2020
bookmark_border
DwarfFactoryIt's been over a month since they shipped my keycap, anybody from Canada has received their package?
Jul 12, 2020
DwarfFactory
1097
Dwarf Factory
Jul 13, 2020
bookmark_border
Alejo1707Hi dear, yup I know you are expecting your keycap but for North America and entourage sometimes the shipping time is longer than others. Plz wait you'll receive it soon. :D
Jul 13, 2020
Alejo1707
335
Jul 15, 2020
bookmark_border
DwarfFactoryAlright, will hang on tight I guess, I just got worried because I've had no updates for over a month.
Jul 15, 2020
View Full Discussion
Related Products