E-Blue Gaming Chairs - Massdrop Exclusive

These chairs are sort of a safety risk, QC is legit crap back got messed up and I'm under warranty and they said I was supposed to receive the parts a month ago, but they said things are still delayed.. Had QC issues from the start, tear in the seat, plastic armrest portion cracked :/ I was hoping I could get a refund but I'm way past 30 days, and the company basically says we don't do refunds [image] [image] [image]

I'm not sure if you're still around as this post was a long time ago, but it's been about 16 months since I purchased my chair and the seat broke. I'd like to get a replacement base. I tried to get some help from Massdrop, but they give me the old "out of warranty, out of luck," line. Can you help me out?

Sigh... four months out of warranty and the seat of the chair (which apparently is made out of plastic?!?!?) broke - one of the arms now droops down and the chair sits lopsided. This was after daily use (about 4 days a week, 5-6 hours a day in an office setting). Not the quality I thought I was getting. Update: The official Massdrop customer service was very unhelpful, but Brian (Massdrop employee who can be found in the comments below) has been very helpful. He says eblue will be able to get me a replacement seat. Will update again if this comes through.)