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A community member
Aug 13, 2017
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MusicLover
566
Aug 13, 2017
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Sounds like E-mu cuts corners on quality control.
I have the Fostex versions and have had no quality issues. I have joined this drop but feel it my be time to cancel this order I have a bad feeling about these. Chan has responded with an email saying send a check for $100 or $120 depending on the cups I choose. I do seem to remember it used to be $70. for different Wood Cups but hes charging more now.
chan_emu
511
Aug 14, 2017
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Please understand that, from this discussion, we are not able to reach you unless you contact us.
Please contact us at enquiry@emu.com, we will fix the problem.
Please contact us at enquiry@emu.com, we will fix the problem.
A community member
Aug 28, 2017
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Update: I had sent an email before I made this post and I got a response the next day (time difference and such) that E-MU will pay to have FedEx pick them up and ship them to Singapore for repair. After a little confusion I found it was easier to bring them to a FedEx store near work so that they could format the address properly and include the necessary customs documents. I dropped them off on 8/16 and just got them back today, 8/28. The female jacks in the ear cups were replaced and they swapped out the cable for the new version (at my request). I can't say that they're wired differently now but audio no longer cuts out even if I push the connector in any direction. I tried another cable that had the issue before and it works perfectly now, as well. Whether they stopped wiring the jacks in a way that causes them to cut out, or they started using higher quality jacks, I'm not sure. I can only say that I have absolutely no issues now. The only thing it cost me was 12 days of waiting for the repair which is pretty fast as far as I'm concerned. Chan and E-MU have more than redeemed themselves and I wish I had contacted them earlier instead of waiting for so long. I think they went above and beyond to make sure I was happy with my purchase. These are now my favorite headphones again over my TH-X00 and TH-600.
PS - The new cable is much nicer. A bit thin (think IEM cables) but shorter, more pliable, and better looking than a plain black cable. It also came in a little Pelican-like case which would be handy for transporting, storage, etc. The only difference is that the 3.5mm jack is no longer threaded for the 6.3mm adapter to screw on but the adapter snaps on securely and I'm not worried about it disconnecting.
PS - The new cable is much nicer. A bit thin (think IEM cables) but shorter, more pliable, and better looking than a plain black cable. It also came in a little Pelican-like case which would be handy for transporting, storage, etc. The only difference is that the 3.5mm jack is no longer threaded for the 6.3mm adapter to screw on but the adapter snaps on securely and I'm not worried about it disconnecting.
MusicLover
566
Aug 29, 2017
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That's the kind of customer service every company should offer. I will definitely buy a pair if they come back on Massdrop. Thanks for the update. I just wish everyone would take time to share their experiences with products sold here. Sometimes I just can't find actual reviews from people who had purchased the items.
Thank you again for taking the time to share.
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My question is whether the female jacks in the ear cups are still the same in this drop and is the TRS wiring still the same? I understand the cable is different and seems to be getting better reviews but that is only half of my problem. If the female jacks have not changed, is there a way to replace them that anyone is offering? I've seen plenty of custom cables but not a solution for the female jacks.