Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
The bad: -One of the wires in the cable came loose, after inspection it was clear that the soldering was made too hasty on all points (cold solder joints). Not a big deal for me to fix, but for some this might be a problem. - I had a rattling in one cup that turned out to be an extra screw that was lost inside the cup. - While removing the above, I found one of the screws holding the driver was only half way in. - - I do understand that these problems might be related to the tight scedule for delivery before X-mas, nevertheless it's an expensive item, so expectations are high.
The ugly: - I don't like the cable, it's very stiff. I will get myself a softer and shorter one. - The 1/8" plug has a thread for an 1/4" adapter, but this adapter wasn't delivered with the phone. - Due to sparse packaging the corners of the carry cardbox arrived all pushed in, so it does not look nice anymore.
It is our pleasure to receive such a frank and objective review.We appreciate that you took the patience to elaborate from good to bad and bad to ugly, words cannot express our team's remorse.
We understand that good and effective quality control is of utmost importance but apparently this is not in place.We sincerely apologise and assured that precautions will be taken to ensure such errors will not happen in the future.Sorry for the inconvenience caused.
Back to the days when we talked about the socket for the replacement cable, we wished to 1) change the stock cable to some "upgrade-cable", and 2) use a shorter cable for on-the-go.
However, the socket does not seem to be compatible with some after-market cable with 2.5mm plug. (Sennheiser HD700) It would be nice if you could change the sockets to the 3.5mm. Thanks!