Showing 1 of 18 conversations about:
NicholasShades
0
Aug 26, 2015
bookmark_border
Packing on this drop was terrible. Over stuffing a flat rate box with no padding resulted in serious damage to the game box.
search

search
Aug 26, 2015
Syco54645
10
Aug 27, 2015
bookmark_border
That is unacceptable. Hopefully something is done for it. My tracking still is showing nothing...
Aug 27, 2015
Syco54645
10
Aug 27, 2015
bookmark_border
Found this on Massdrop's faq page. "All warranties, product defects, or malfunctions should be handled directly with the manufacturer. If they are unwilling to honor their product warranty, contact us within the manufacturer’s warranty period and we will coordinate the product exchange or repair on your behalf."
Aug 27, 2015
TrevorL
88
Aug 31, 2015
bookmark_border
I am so sorry to hear that the bundles arrived defective! Please reach out to support@massdrop.com and they will take care of you.
@Syco54645
Aug 31, 2015
Syco54645
10
Sep 1, 2015
bookmark_border
I contacted support. Will report back how it goes.
Sep 1, 2015
View Full Discussion