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Showing 1 of 8 conversations about:
andersj
3
Jan 11, 2019
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I bought them last time they "dropped".
They where broken on delivery, The locks are really bad!
So put your money elsewhere!
TylerConlin
69
Ultimate Hammocks
Jan 13, 2019
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andersjI'm sorry about that. We have a great warranty and will happily replace them!
andersj
3
Jan 14, 2019
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TylerConlinGreat! Thanks Tyler!
How do I go about fixing this?
All I need is 3 locks and the poles should be fine.
TylerConlin
69
Ultimate Hammocks
Jan 14, 2019
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andersjSend us an email tyler@summitshop.com and we'll get you taken care of!
Outbound_Jesse
34
Mar 31, 2019
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andersjI had this same issue. Fortunately, massdrop refunded me. But I’m left with broken poles...
andersj
3
Apr 1, 2019
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Outbound_JesseI got new poles that worked. And Tyler was very helpfull! But I had to pay costum and taxes... So it turned out very epensive for me when I only needed the locks. So now I have one working pair and one fixed pair (with gorillatape).
Outbound_Jesse
34
Apr 2, 2019
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andersjI’m in Canada so similar issue with duties etc. I’ll emsil Tyler see what they can do 🤷🏽♂️
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