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Product Description
Handmade in Brooklyn, Empire Apothecary hair products are produced in small batches to ensure freshness and quality. Featuring a rich mix of essential oils and organic ingredients, they not only give your hair body and styleability but also leave it stronger and healthier, all while preserving your hair's natural look and feel Read More
Hi All,
Please note we launched this drop in error with older, discontinued product from Empire Apothecary. We will launch a new drop of the correct product shortly.
Thank you for your patience!
All of the orders have been shipped from our warehouse and are now on the way. Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to update in the courier’s system.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).
The vendor informed us that the rest of group's order was picked up and is on its way to our warehouse. Based on the tracking provided, the order is scheduled to arrive 4/27.
Sometimes shipments get delayed en route, but we will keep the group updated throughout the fulfillment process and notify you all if anything causes additional delay.
Thank you for your patience. Expect an update from us on 4/29 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
We've continued to coordinate with our warehouse team regarding shipment of the remaining orders and they've informed us that after taking inventory of everything received it appears that the first shipment did not contain all units as originally thought. Rest assured, we've reached back out to the vendor and expect to have the final few units in our warehouse shortly. We will continue to follow up and update the group as soon as everything is received and shipped back out.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (massdrop.com/transactions).
You can expect an update from us on 4/26 or sooner if something comes up.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).
The group's order ended up arriving earlier to our warehouse in New Jersey and many of the individual packages have already shipped back out. We anticipate the remaining handful going out by the middle of this week and we'll be sure to update the group again once we've confirmed complete shipment.
Thanks for your patience and expect an update from us by the end of the day Pacific Time on 4/21 or sooner if something comes up.
We've been in touch with the vendor and they've let us know that they are still working to gather and pack the group's order for shipment to our warehouse in New Jersey. We will continue to check in with them throughout the fulfillment process and update the group again as soon as everything is en route to us!
Thanks for your patience and expect an update from us by the end of the day Pacific Time on 4/18 or sooner if something comes up.
Thanks again for joining this drop! We have submitted the group's order with the vendor for the Empire Apothecary Hair Product (2-pack) and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 4/22.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 4/11.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).
All of the orders have been shipped and are now on the way to you! Once tracking is available, you will receive a confirmation email with tracking information. Please allow 24-48 hours for this information to update in the courier’s system.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).