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Tyler
2438
Aug 20, 2016
Hey group,
We got a brief message back from the vendor earlier today and they've let us know that they are still aiming to have everything completed and shipped by the end of the month. Of course, we will remain in close contact with them until everything is finished and en route to our warehouse.
We still understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 8/26 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
Phray
28
Aug 21, 2016
TylerWell this is a disappointment and a half. Still no news, almost 2 months after they were meant to ship out from MD's warehouse.
tv2177
4
Aug 24, 2016
TylerDoes this mean that they are scheduled to ship from Portugal to your warehouse by the end of August? If so, do you know how long would it take for that shipment to arrive at your warehouse?
Tyler
2438
Aug 27, 2016
tv2177@tv2177 Yes, these units will ship directly from their facility in Portugal to our warehouse in New Jersey. Estimating the precise shipment time between is difficult and depends largely on customs clearance happening quickly. We will do everything in our power to ensure transit time is smooth and uneventful. Thanks for your patience!