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Chief Product Officer
May 29, 2014
Hi Everyone,
Couple important updates. First, we've been completely assured the Freedom Arm is compatible with Monoprice's Zero-G 27" display (if you're buying a monitor stand on Massdrop, we know you're probably going to stick a Zero-G on it). That said, regardless of assurances, we're having a Freedom arm shipped (should arrive day after tomorrow) to our office so we can test the compatibility ourselves. We'll post pics upon it's arrival with appropriate items for scale.
Second, and this is much worse news, ErgoTech received a large and unexpected order for Freedom stands yesterday. After delivering the news, ErgoTech put their remaining 108 units on reserve pending payment from us. Suffice to say, we'll be issuing payment as soon as possible to ensure these 108 units arrive at our fulfillment center in a timely manner.
Sadly, this does mean the 19 most recent purchases have to be canceled : (
All those effected by this stock limitation will not be charged and I encourage you to shoot me an email ( and I'll do everything I can to help you out (we'll be emailing all of you anyway, but incase you have any questions, you can take them up directly with me).
Situations like this are becoming less frequent every month as we learn from each experience and improve processes but know that we have an incredible appreciation for your patience and understanding as we continue to improve.
Thanks to everyone, and we'll make sure the Freedom Arm is back on Massdrop as soon as more units become available.
May 29, 2014
Jun 1, 2014
i didn't get an email confirming anything and the money was taken from my account. plus at the top of the drop it says "congrats you and 106 other people joined.....", so im gunna say its safe to assume i made into the lucky 108 people?
Jun 1, 2014
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