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penguinairlines
Anyone have that gray hexagon wallpaper from the latest email?
This gray, domed hexagon wallpaper looks like it would be awesome on a curved widescreen! I wonder if anyone has this, or if whoever staged the photo at Drop can chime in?
Apr 23, 2024
Darthjaeger
Adding/Including Memories
I lost my dad last year (2023) and have been finding ways to include keepsakes/memories in my workstation. I've dabbled here and there with doing small woodworking projects and attempted a wrist rest from a piece of oak I picked up with him from my great uncles wood shop. I milled it to fit a 60% keyboard as I hadn't decided what keyboard I would be using it on and thought that's where most of my wrist would be in contact even typing on a full keyboard. I gave it a torched/burn appearance as I really was lost in what to do. I found an old shell casing from going hunting with my dad in my hunting pack and decided to imbed it into the end of the wrist rest so it would just have a little difference and a small story behind it as well. I have other things around my workstation from family and friends, but it just feels a little more special having worked on it and adding something small that has a memory for me to it. (Purple was my grandmothers favorite color and I have kinda now...
Apr 8, 2024
vlad.the.impale.ale.r
Stylish Modern Device Holder
It's a bit pricey, but the wood is nice and the geometric angles are modern and stylish. Dig it.
Jan 1, 2024
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The news here is that the first 130 orders for Grey and 50 for White will be receiving Batch 1, shipping ten days after the drop ends. Every order above those quantities will be in Batch 2 and will be arriving nine weeks after the drop ends.
Suggestion for an enhancement: When emailing users to inform them of potential shipping delays, tell them whether they are affected by the delay or not.
I've been informed of possible shipping delays (of up to nine weeks) but I haven't been told if my order is affected or when to expect my shipment. I've replied to the email that you sent to all participants, I've replied to your post here, and I've emailed Support about this. I have not received a single response to any of my inquiries, and it's been several business days.
I intend to cancel my orders and end my relationship with Massdrop if I do not receive an update. This level of customer service is simply unacceptable, regardless of the potential savings. Can you imagine an email from Amazon telling you "hey, we sold a lot of those, yours might be nine weeks late, or maybe not, but some will be.."?
As I recommended in my previous comment - If you inform a customer of a nine-week delay affecting some orders, you should tell them if they're affected or not. You have a database of the orders, when they were placed, etc. and you know how many items are available. Why not query the database when generating the email alert? You could avoid contacting unaffected customers and only inform those whose orders will be delayed. Considering there are less that 180 orders, someone could do this by hand in an hour if you lack the technical expertise to automate the process. The way you've handled it so far is not meeting my expectations, and has only caused confusion and frustration.
Note - Was about to hit "Submit", and I've just learnt something. There's a little star beside my name on my previous forum post. When hovered, I see that I'm the 77th participant. I've scoured my emails and the site, and this is the only place I've found where I'm told I'm the 77th participant. You should include that in the emails, on my profile page, etc. since it seems to be an important piece of data that affects your ability to fulfill my order. On a typical drop it might be helpful to have, if delays like this are common. Unfortunately, while this "77th participant" information might be helpful for other delayed drops, it's not helpful here because there are two colour options and it's unclear how I'm situated amongst the grey vs. white orders. I'm 77th - did all the 76 people ahead of me order the white arm too? If so, I'm delayed nine weeks. Did they all go grey, meaning I'm the first guy to order white? Maybe, that's a mystery still, and I would like a response to one of the inquiries I've made.