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joncppl
5
May 17, 2014
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Mine arrived broken. Requested replacement, waiting to hear back from massdrop.
May 17, 2014
nathan.gray
3
May 18, 2014
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joncpplI'm in the same boat as you. Mine had a side arm that was snapped off :(. Contacted Massdrop on Friday evening and they quickly assigned me a CSR. The CSR has already replied to let me know they will look into replacing either the stand or the broken piece on Monday. Hopefully I can get my stand up and mounted soon. Kudos to Massdrop for the quick support replies, even on the weekend.
May 18, 2014
joncppl
5
May 19, 2014
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nathan.grayI shot them off an email around the same time and I have heard nothing back from them yet. I live in Canada, but had mine delivered to an outlet in the US near the border to save myself ~$80 in shipping. I hope they can send this part to me directly in Canada at no extra cost, saving me the several hour trip across the border.
http://imgur.com/9j9hQys
May 19, 2014
nathan.gray
3
May 19, 2014
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joncpplMine was broken in exactly the same place. It was packed similarly to how you described yours was and your guess as to how they broke is probably correct. The CSR emailed me back to get my phone number to "have a quick conversation with you so that we can get this resolved". I'll let you know if it gets resolved and I can email you the CSRs email if you still haven't heard anything back.
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May 19, 2014
mtughan
3
May 20, 2014
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nathan.grayI'm not sure what happened with your two stands. Mine came perfectly intact in a large box without issue. It did have quite a bit of padding, although the parts were still fairly close to the outside of the box. I have it set up with three 24" Dell U2412M monitors at my work and it's working out great so far. It can swing from side to side a bit as I'm typing, but it hasn't been much of an issue. I may see if the centre of gravity of the whole arrangement is slightly off-centre to try and fix it if it becomes more of an issue.
May 20, 2014
Justin1
0
May 21, 2014
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nathan.grayAny pictures of the 3x 27' setup?
May 21, 2014
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