Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 52 conversations about:
heythere50
4
May 18, 2015
bookmark_border
Belt came in today. Edges do not look like they got burnished and waxed. The end of the belt is not cut quite evenly either. Expect more from a company like this. What are my options?
May 18, 2015
IanAnderson
2590
May 18, 2015
bookmark_border
heythere50Contact CS at massdrop.com/support with any questions about your order. It will probably help to have a photo to show them.
May 18, 2015
Baconismeatcandy
20
May 18, 2015
bookmark_border
heythere50Same. Nothing looks very good on mine either. The back is particularly bad and is flaky and uneven. I will not be keeping this belt.
Here's some pictures of my belt:
search

search

search

search
May 18, 2015
IanAnderson
2590
May 18, 2015
bookmark_border
BaconismeatcandyInteresting...contact customer support at massdrop.com/support and we'll figure this out.
May 18, 2015
Baconismeatcandy
20
May 19, 2015
bookmark_border
IanAndersonI did! Thanks though I hope to get this resolved.
May 19, 2015
Faler.Brand
68
Faler Brand
May 19, 2015
bookmark_border
heythere50Hi heythere50, I am sorry to hear you are displeased with your belt! All products are made by hand with the use of no machines. All individual belts are burnished/waxed with English bridle dressing before they ship. Each belt is burnished initially and will continue to do so over time with wear. Wickett & Craig makes the countries top vegetable tanned leather and is known for its wonderful aging properties. I hope that you will enjoy your belt and use it for many years to come. -John
May 19, 2015
heythere50
4
May 20, 2015
bookmark_border
Faler.BrandIf the belt is properly burnished why do the edges appear as light as the back of the belt and not smoothed down?
May 20, 2015
cole69
0
May 27, 2015
bookmark_border
BaconismeatcandyYou know, my belt looks the same. Did support ever get back to you?
May 27, 2015
DanielReardon
2
May 27, 2015
bookmark_border
heythere50Mine very clearly isn't burnished and waxed.. Have you had any other responses? This is not good enough..
search
May 27, 2015
IanAnderson
2590
May 27, 2015
bookmark_border
DanielReardonPlease contact customer support at massdrop.com/support with any product concerns and they'll help you figure it out!
May 27, 2015
Baconismeatcandy
20
May 27, 2015
bookmark_border
cole69No :/ I emailed them 3 times now and still haven't heard anything. I just want a refund at this point otherwise I'd contact Faler Brand for an exchange.
May 27, 2015
DanielReardon
2
May 31, 2015
bookmark_border
IanAndersonI did. No reply, and it sounds like Baconismeatcandy is having the same issue..
May 31, 2015
DanielReardon
2
Jun 3, 2015
bookmark_border
IanAndersonGot a reply.. Massdrop will give a refund for return of the belt! Great news for anyone else with the same issue..
Jun 3, 2015
View Full Discussion