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I ordered the Black earbuds, but received the white earbuds on December 2. I immediately contacted Massdrop. Tony responded, and requested that I send photographs of the earbuds, and the packing slip.
The Packing slip indicates that Black Earbuds were shipped.
I sent the requested photographs the same day, and Tony followed up by sending me a link to a Return Authorization Form.
I completed the form, and emailed Tony to let him know that I had submitted the form.
On December 6th someone (No name in the email) from the Massdrop Helpdesk wrote to say that if they didn't hear back, they would close the request in a few business days.
I immediately emailed back to remind them that I was indeed waiting... that I had completed and submitted the form and had not heard back.
Not hearing anything back, I emailed again two days later to remind the Helpdesk that I had not heard back, and the issue was still unresolved.
Two days later I wrote again to remind the Helpdesk that I STILL have heard nothing from them, and my issue remains unresloved.
Yesterday I completed and resubmitted the Return Authorization form provided by Tony, and heard nothing back
Today I wrote to AGAIN remind them that I have not heard back
Moments ago I received an email message from Tony, telling me that he was closing my request, because he has not heard back.
This is NOT what good customer service looks like.
MD might not have responded as fast as I like but they recieved my message abd replied.I always replied above the line they have grey out stating leave all comments above this line.
I've replied "Above the line" Five effing times. They're pretending not to hear me.