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"Our current estimates are that this will be shipped out during the week of Jan 6th. That being said, we don't have tracking for the inbound package from the vendor yet. Likely, it's on its way to us and they just didn't give us the info. Worst case, they left for the holidays before sending it. I should have more clarity in the next few days as to a more specific timeline"
I might be a bit more understanding had then not posted this a little over a week ago. Knowing that supply shortages were going on, they claimed that the items were still supposed to ship this week. I love how you all pick one problem with my complaint yet you conveniently ignore how they lied about how they were expecting the shipment.
Always assume good intent. MD's mistake was they assumed certain things that ended up being wrong. Maybe I'm a bit more sympathetic since I've been in similar circumstances before. Live and learn.