Showing 1 of 124 conversations about:
Ears
36
Sep 24, 2015
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We need MassDrop to comment about the authorized reseller/warranty issue.
Sep 24, 2015
deharrison
31
Sep 24, 2015
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Yes, and if I cannot get answers to my simple, reasonable questions, then I'm out.
Sep 24, 2015
leatherbarrel
86
Sep 24, 2015
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I'm debating leaving massdrop if they can't/won't answer this issue
Sep 24, 2015
LxJLthr
451
Sep 24, 2015
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I would not hold my breath. In the past MD just copied and pasted the 'Warranty' blurb from their FAQ. Short version; they will attempt to resolve the issue themselves if the original maker denies buyer service or warranty.
My curiosity is how are they going to receiver any different of a reply from the maker if they are considered unauthorized party? Somehow, I do not see MD going out on the end user market to buy a replacement device. Just speculation. I have no clue and might be wrong.
Sep 24, 2015
Will
7418
Chief Product Officer
Sep 24, 2015
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Hey LxJLthr,
Thanks for your post! To be clear, we wouldn't allow any party to list on Massdrop if they weren't willing to support our members with replacement/repair services if the need arose.
As per Nic's point, if the manufacturer isn't interested in answering your support requests, send it over to support@massdrop.com and we'll get it taken care of.
Sep 24, 2015
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