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Looks like there’s some confusion surrounding the warranty status of these Fiio X5 2nd Generation Players. Taken from our FAQ:
Q: Is Massdrop an authorized seller of each product? Do you offer product warranties?
A: Massdrop isn’t a store or retailer; we are an online platform that makes it possible for people to buy together. As a result, our relationships with vendors are less typical than a normal online store. All warranties, product defects, or malfunctions should be handled directly with the manufacturer. If they are unwilling to honor their product warranty, contact us within the manufacturer’s warranty period and we will coordinate the product exchange or repair on your behalf.”
If you ever have an issue with the manufacturer not honoring their warranty please reach out to Massdrop support and we'll take care of you within the manufacturer's warranty period.
Additionally, I can assure you these are definitely 2nd gen players. The silicone case in the photos was mistakenly shot and our sample has already gone to storage. I am working on getting it back to be re-shot (as well as the X1) but in the meantime rest assured that this is the real deal X5 2nd Gen player.
Thanks for your questions! If there’s anything else you want to know, respond to this post and I’ll get you an answer : )
I'm having some issues with the black silicone case. I've reached out to massdrop support and they say they don't have the black silicone case. However, your page for this product shows the black silicone case and even going to youtube unboxing videos shows the black silicone case. So, why do your Fiio X5 Gen2 do not include this case? I've tried working with Bekah M and others to try and resolve this issue since Apr 22nd.
I received my unit last week and have the same issue. Instead of the black silicon case I got a cheap transparent hard plastic case that only protect the back side and the sides. I reported this to both Arthur M and Massdrop customer service, still waiting for a reply.
It is not fair for those who wants the black silicon case. The transparent case that came with the unit looks cheap!
The clear silicone case seriously looks like garbage and two of the corners have cracked off from a month's worth of carrying it to work in my pocket.
The player is great, the case is garbage, and I need a replacement. I was really hoping to find something like the case from my old iRiver H320 but I can't find anything like it.
Something like this: