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Tyler
2438
Jan 3, 2017
Just about there! We've been in touch with the vendor regarding the group's order and they've let us know that they are still working to gather and pack the group's order for shipment to our warehouse in New Jersey. We will continue to check in with them throughout the fulfillment process and update the group again as soon as everything is en route to us!
Expect another update from us on 1/9 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
MashBill
3
Jan 11, 2017
TylerUpdate? You mean like our entire multi-belt order being cancelled due to a backorder?
Donald4
2
Jan 12, 2017
MashBillNot a satisfying outcome for those of us suddenly informed this late in the game of cancellation. Easier to order this item individually from another website than to rely upon this kind of outcome, especially when I see that there was a comment about backorder in this discussion but I received no email about changing color, and I do not follow discussions.
KatieA
135
Jan 12, 2017
Donald4HI @Donald4 - There was an email sent from our Customer Service team on 12/16 providing impacted customers with options to revise their product on order. Unfortunately, upon diving in just now I see that your name was not on the list of those contacted and it should have been. We apologize for this oversight and for your poor experience here on Massdrop.