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HassanS
3182
Operations
Dec 16, 2014
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Alright group. I have been on the phone with the vendor most of the day to try and get these in for you all, but the vendor has let me know that they will not have stock for quite some time (well into the new year). As such we are regrettably going to have cancel your orders and issue full refunds. We are working with the vendor to get some sort of freebie for the inconvenience and will update the group as soon as we hear back in regards to that.
When we placed the initial order with the vendor we were told that they had the full order ready to go and it would be released in 10 days. The vendor recently notified us that they had made an error due to their inventory management system and the group's allocated orders were actually not physically in the warehouse.
I have been on the phone with them trying to get these pulled off of retail shelves to get the group's order fulfilled, but we were unable to secure the quantities needed to make the drop happen.
The vendor profusely apologizes for the mistake and is implementing new processes to make sure this does not happen in the future (other retail orders were also affected). We are working closely with them to make sure that future drops are not affected by issues such as this.
Though this issue was out of our hands we understand that this is not a desirable outcome and will push hard to make sure the group gets something thrown in free of charge. I have another call scheduled with the vendor later today and will work hard to get something thrown in for you all.
Expect an update from us on 12/17 or sooner if something comes up.
Dec 16, 2014
suvash
6
Dec 16, 2014
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this is a bit disappointing, was looking forward to those bags :( maybe you can run this drop again (properly) in the future. when do we get our refunds ?
Dec 16, 2014
truhig
14
Dec 16, 2014
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I'll second that, if a drop can run it before spring, I'll sign up again in a heartbeat.
Dec 16, 2014
HassanS
3182
Operations
Dec 16, 2014
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Really disappointed on how this ended.
We are definitely going to run this in the new year and will do our best to make sure its goes smoothly.
-Hassan
Dec 16, 2014
ATedder45
4
Dec 17, 2014
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when can we expect that refund
Dec 17, 2014
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