semtexxl
57
Jun 4, 2020
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Absolute scam on so many levels
This is possibly the worst ever deal of my entire life in regards with sales over internet. Why you might say?! Well, first of all not only you can wait half the year for your new pads to came there are also some multiple little sweet surprises inside packed as huge middle finger from both Focal and Drop combined. Half of the ordered package is pretty unheard of a miscomunication in the history of co-op but on the top you'll NOT get the pads that ships with original Elex. “Identical to the pads that ship with the Elex, they’re also compatible with the Elear, Clear, and Utopia models.” Pictures below will show you how identical they are. Just check how thin and low quality is the supposedly new pad on the right side. For fun I combined one original pad (left side) with one shipped here (right side). Look how hilariously it looks side by side. (you can see it nicely in contrast with orange wall behind) If you think this is some sort scream from the dark review just check other satisfied customers out there. The only positive point for Drop here is the quick money back (like 5 minutes) procedure. I was thinking about 3 stars rating... however the combinations of misteps from both sides are just unreal. Stay away from this as far as you can till somebody brave can confirm the new bunch is not only COMPLETE but also ORIGINAL pads as advertised....if you can get them anyway in upcoming century....
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Would not recommend to a friend.
(Edited)
Jun 4, 2020
Tacanacy
65
Jun 6, 2020
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You got a link for the headband?
Jun 6, 2020
semtexxl
57
Jun 6, 2020
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You mean headband replacement? There is no such thing with any Focal model. You have to be careful with it and use some sort of headband protection to prolong its lifespan. However, I believe you can ship it back to them for replacement for some pretty big money but only for their official models icluding Elear, Elegia, Clear, Clear Professional, Stellia and Utopia. Elex is only a co-lab model so they can refuse to repair or replace it. This site actually teach me to value such things as warranty, service and repairs after the purchase. Yes, you can get a great product in a short terms. However, I think more and more people are starting to realize the shortcoming and appreciate better customer service straight from the manufacturer. I predict the slow decline of interest in this kind of "middle man" unpredictable scenarios and customers will rather pay extra to get great product secured in a long run. The fiasco with pads is just another prove how the communication between drop and other manufacturers is basicaly non-existent. Create hype, then cash in and one year later they will provide you with products of poor or rather qustionable quality. The ideas presented here will be only used as some sort of guide how to find an alternative comparable product straight from the manufacturer's source with all potential benefits. If they don't start to take it more seriously people here will eventually run out patience and abondon this wagon for good...and I can guarantee it will die slowly. ...and I would love to see the opposite for sure. Time will tell us more...
(Edited)
Jun 6, 2020
Tacanacy
65
Jun 7, 2020
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I meant the headband cover that you put on the headphones.
Jun 7, 2020
semtexxl
57
Jun 7, 2020
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Oh here it is: https://www.ebay.com/itm/Hand-Woven-Pure-Wool-Headband-Cushion-For-FOCAL-Spirit-Utopia-Elear-Headphone/254126561513?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649 I personally bought 6 of them for my Clear Professional and Elex....aside from good protection they made the cans even more comfortable IMO. You can actually see it on the first picture above...
(Edited)
Jun 7, 2020
Tacanacy
65
Jun 7, 2020
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Thanks.
Jun 7, 2020
Defvayne
79
Jun 8, 2020
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Was this from the last shipment late May/early June? If so, did you get a tracking number or did they just show up one day?
Jun 8, 2020
adeadcrab
253
Jun 9, 2020
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you're right.... look at that
Jun 9, 2020
semtexxl
57
Jun 9, 2020
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No this was purchased mid november for the first bunch and mid december 2019. Delivered around 10 of march 2020 if it helps. If the quality of the pad you already have is lousy as showed on pics above definitely ask for TWO ORIGINAL NEW PADS. Don't let them fool you. You may end up with different preassure levels from each pad resulting in very loose fit on your head....not even talking about insufficient amounts of foam lasting much less than original pads..
(Edited)
Jun 9, 2020
jaxtrauma
1704
Jul 2, 2020
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Thanks for the link, I just got a few ;-)
Jul 2, 2020
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