JaleesaG
1540
Marketing Team
Jun 9, 2020
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Hi everyone,  We’re back with an ear pad update. Due to the initial community feedback mentioned in yesterday’s update, we’re putting a hold on further shipments while we investigate the issues raised. We’ll be back with more information ASAP. Please stay tuned for updates. Thanks so much for your patience.
Jun 9, 2020
Creid192
16
Jun 10, 2020
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Not sure if this will help, but I have attached a picture of the single shipped Elex pad (left) next to my Elear pad(right). Although they are roughly the same height, the foam on the Elex pad has a lot more give. I have not owned the Elex pads previously, so I am unsure if this has always been the case.
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Jun 10, 2020
JaleesaG
1540
Marketing Team
Jun 10, 2020
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Thank you! I'll share this with the team.
Jun 10, 2020
Rocket58
38
Jun 16, 2020
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I think that those who complaints believed that they will get pads like those who are on the Clear model headphone (grey or red pads) sell by Focal. The one i received from you is exactly like my original Elear pads. Same foam same size (the Elex one have little holes around them that the Elear do not have). Those who complaints are just confusing everybody even you the people at Drops. IF they can prove it by comparing Elex original pads with the one they received. But they can't. They compare Clear original pads with Elex pads and they are wrong by doing this. What you have to do here at Drops is to take pads from a Elex headphone and compare it with the new ones you received.
(Edited)
Jun 16, 2020
Creid192
16
Jun 16, 2020
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This review indicates that the replacement pads are different than those shipped with the Elex originally. I think Focal may have initially modeled the Elex pads off of the Clear pads and the pads shipped to us have been based on the Elear pads. If this is the case, there is cause for concern. QC should determine this one way or another.
(Edited)
Jun 16, 2020
Rocket58
38
Jun 18, 2020
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Yes that question has to be answer. I never owned the original Elex. I have a Elear with stock pads. But from what I can see is that they are almost the same pads. I will like to see more comparaison between a original Elex pad with the last batch. I have seen a Elex one time in a store from someone who brought one and from memory the pads were not like the Clear. They were thinner and cheaper. Anyway when I bought my Elear from a authorized Dealer I paid 1385$ canadian + taxes. Six weeks after the Elex was here on drops for $ 600 with improve parts like the pads and 2 cables. Made me very frustrated about Focal. But all official stores claim that the Elex was not as good as the Elear with lesser drivers and unbalanced pair. Now this non ending wait for the second pads... Not fun at all. This Elex by Focal was a marketing mistake by them. Sales for Elear became 0 and worst for the Clear. At that time they should had put a new replacement and improve headphone for the Elear in authorized dealers and offer the Elex on Drops. Now the value of used Elear is $400. Never see a headphone lost so much value fast like that. I will never buy again anything from Focal.
(Edited)
Jun 18, 2020
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