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jesse_wilson
8
Jul 7, 2020
checkVerified Buyer
Absolute mess
This entire drop has been a colossal failure of leadership on the part of Massdrop. (I refuse to refer to them as their catchy new name.) First off: Shipping a single pad, when the clear intention was a pair of pads was a mistake. This might have been the fault of Massdrop of Focal, we can't know for sure. The major flaw in judgement was not taking responsibility for this mistake and trying to push the blame on the supplier. Own your mistake. You should have checked what you were shipping.
Secondly: Taking 4 months to recognize the sheer number of complaints about the quality of the pads being shipped is unacceptable. I'm aware this is occuring during a pandemic, but at least acknowledge the issue and give more frequent updates as to the resolution of the problem. Again, own your mistake.
Now we are all sitting around wondering if we should cancel our order 9 months later with no idea when this debacle will reach a conclusion. To top it all off, their service department seems to have no clue this is going on. My communication with them has been laughable at best.
I was excited to receive these pads as I was hoping for a smoother frequency response from my Elears. I'm guessing I'll never get the chance to hear this. Regardless of how this ends, MASSDROP has permanently lost a customer. I imagine I'm not alone.
Recommends this product? No
adeadcrab
258
Jul 9, 2020
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jesse_wilsonI've cancelled, going to drop some $$$ on the utopia pads as they will last years
steve.g
0
Oct 9, 2020
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jesse_wilsonI'm posting this mainly for the benefit of anyone reading.
I just bought 2 pads for my Elear's, direct from Focal for £90 - original, same as new, perfect quality, arrived within days ...... and there were two of them :)
I'll be the first to admit Focal will scalp you on pricing - (it cost me nearly £400 to get the headband replaced when it snapped after 2 years) - but I've always found their quality to be excellent. From reading the comments, these sound like cheap knock-offs.
Steve
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