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Showing 1 of 27 conversations about:
William_Shiu
176
Apr 10, 2019
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Mine came through the door just now and I decided to return it after 5 minutes.
- First of all, it arrived in a minimally padded envelope.
- Also, one of them has very strong foul smell as commonly reported by the others.
- One of them has an indentation/chip on the barrel and I don't think is caused by transportation because the outer "package"(if any) arrived intact.
- I ordered a 1mm stub but it barely match up with one of my fine-medium (unless they put the wrong nib on it).
- The so called "flex" nib they simply make the slit longer throughout from top to bottom.
- One of the pocket clip is half-finished where the shape is similar to my cat's claws and I certainly don't want to use it to tear the fabrics of my shirts/bags.
- The company logo stamped on the metal band of the caps are of inconsistent.
Some might argue that these are meant to be inexpensive pens hence the compromised built. However, at the price point of each pen at US$20~25, there are many options out there with better quality miles ahead. So I'd recommend people to avoid this brand at all cost, to save yourself time and emotions.
(Edited)
William_Shiu
176
Apr 10, 2019
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William_Shiu- in addition, the description listed as "piston filler" which is not 100% true because the barrel of the pen is just a simple tube without any mechanism built into it. The converter, however, is the "pull and push" type with a small piston inside.
- Mind you, the connection between the converter and the section/feeder are both threaded and is made of thin plastic. So, in other words, the converter might prone to failure at that weak spot.
- the description also mentioned about using the pen as "eye dropper". I've not tested it yet but I suppose, if you seal the thread on the barrel with silicon grease, theoretically that should work ... as long as the section doesn't leak along the feeder ... good luck with that.
(Edited)
FountainPenRevolution
20
Fountain Pen Revolution
Apr 10, 2019
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William_ShiuHi William,
It does look like there a couple of flaws we missed on those (the chip, and clip especially). Sorry about that! Feel free to reach out to me at fountainpenrevolution@gmail.com and lets see what we can do to make things right.
All the best,
Kevin
Fountain Pen Revolution
William_Shiu
176
Apr 11, 2019
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FountainPenRevolutionHello Kevin,
Thank you for proactively and promptly reaching out to the community, much appreciated.
I sent an email to MD support yesterday. Turned out they decline to issue a return ticket and offered either a PARTIAL credit ($20) or PARTIAL refund ($12) instead.
Speaking from experience, usually MD would provide full refund as well as take care of the return postage if the items are defective. In this case I cannot see any difference from the past.
As both of these pens are defective due to production issues, in addition to the misleading product descriptions (i.e. piston filler); I sincerely do not understand why your clients have to suffer the lost. No offence, but after the rather unpleasant as well as annoying experience with this drop, forgive me hesitating to give a second try on these pens. Thus, I would like to have them to be returned and FULLY refunded. 
FountainPenRevolution
20
Fountain Pen Revolution
Apr 11, 2019
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William_ShiuHi William,
Unfortunately, any discussion of a refund will have to be between you and MD. But if you want to email me at fountainpenrevolution@gmail.com I'm happy to discuss how we can get the defects taken care of.
All the best,
Kevin
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