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Showing 1 of 19 conversations about:
Asianguy38
6
Dec 28, 2017
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I have not received my package. From the tracking number, and DHL website it showed ' TRANSPORT TO DESTINATION COUNTRY ' on 8 December 2017 but todate i have not received anything.
What is the procedure?
Toxic
248
Jan 12, 2018
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Asianguy38They use super-cheap DHL-Global for international shipping, so it may take a month or more. From the tracking route, I assumed one of my packages went on a ship instead of plane.
Asianguy38
6
Jan 12, 2018
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ToxicNo it not that slow. Even the item Javelin Pro which was sent out on Dec 19, 2017 through DHL-Global was received yesterday. I have made 14 transactions from Massdrop in the past year and this is the first time, an item has failed delivery.
And this item was shipped out on 4 December 2017. When I called up to the local DHL Customer Service here in Malaysia, she advised me to contact the supplier about the non-delivery for the supplier to further check with DHL. She said it should not be more than 2weeks for an item to be delivered.
So I really like to know the procedure to initiate a refund or resend Thanks
And this item was shipped out on 4 December 2017. When I called up to the local DHL Customer Service here in Malaysia, she advised me to contact the supplier about the non-delivery for the supplier to further check with DHL. She said it should not be more than 2weeks for an item to be delivered.
So I really like to know the procedure to initiate a refund or resend Thanks
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