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Mvtantses
0
Mar 1, 2016
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I bought the Denyse Schmidt Free Spirit Designer Solids drop that was supposed to end on February 29th. I have not heard back that my card has been charged or that the item is shipped. Am I doing something wrong?? Can someone help me please.
Mar 1, 2016
XiK
5475
Mar 1, 2016
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Hi @MvtantsesIt looks like you did not join the Denyse Schmidt Free Spirit Designer Solids drop with the account you used above. To join a drop in the future, click the "Join Drop" button, fill in your desired quantity and input you payment info and you should be all set after that. You can always tell if you've joined a drop by clicking on your Profile button in the top right corner. Select Transactions and you will be able to see what drops you are actively participating in and previous ones. Our new help center is a great tool as well. Hope this helps! :)
Mar 1, 2016
Mvtantses
0
Mar 2, 2016
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I did all that. Ordered 1 when the price was like $109 something. Submitted all my credit card information and everything was accepted. Not looking forward to anymore business with Massdrop if this is how they operate. I had been searching for that item for a long time. I will be checking to make sure my card was not charged. I had even asked a question at the time why my card was not being charged and was told it would be when the drop was over. So I believe your information is wrong or someone at Massdrop has made a mistake. I'll be sure to let my friends know.
Mar 2, 2016
Mvtantses
0
Mar 2, 2016
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Also my I submitted my email at mtantses@gmail.com.
Mar 2, 2016
Mvtantses
0
Mar 2, 2016
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The name on the credit card was Pashalis Tantses if you need that for more research.
Mar 2, 2016
SandyLucas
768
Mar 2, 2016
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Hi @Mvtantses,
I have double checked our information and unfortunately, it is correct. The Denyse Schmidt Drop that was for $109 was the Modern Solids Fat Quarter Bundle and sold out early on 2/23. This is the drop I believe you are referring to. https://www.massdrop.com/buy/denyse-schmidt-modern-solids/talk I don't see a question from you on that drop posted in the discussions. Did you contact support via email? I'm not sure who responded to you but the information you received was correct. Credit cards are not charged until the end of the drop.
In addition to Xi's response on how to confirm if you are in the drop is to look for a blue star next to your name on discussion page for the drop.
-Sandy
Mar 2, 2016
Mvtantses
0
Mar 2, 2016
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I'm really sorry and disappointed. I know it was after the 23rd that I joined the drop and it said NOTHING about being sold out. I'm not making this all up. I would have been thrilled to get it for the $109. I distinctly remember seeing how many had joined the drop and how many there were left to go. Do you have anything comparable to offer in any other drops? I'd be willing to take a look at.
Mar 2, 2016
Mvtantses
0
Mar 2, 2016
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Ok I just joined the Just Color Fat Quarter Bundle. I ordered 3 dark sets for $140.00 with 4 days left. Can you please verify this for me. I will feel much better if you would.
Mar 2, 2016
SandyLucas
768
Mar 2, 2016
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Hi @Mvtantses, Success!!! I checked the drop page and saw this which shows up under the JOIN DROP button.
search

I also went into the actual drop and it shows your QTY of 3 for the dark bundle. You are all set.
Mar 2, 2016
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