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So I'm a little disappointed so far. I had been eagerly waiting for my Slate to arrive, and when it finally did I've had nothing but issues. The hardware itself is in perfect shape; it connects to my computer, is recognized, pads light up. However, the included software, Serato DJ intro will not recognize the controller, stating "Hardware Disconnected". I've uninstalled and reinstalled the drivers and DJ intro multiple times to no avail. I've tried different USB ports to no success. Does anyone have any tips?
So sorry to hear you are having connectivity issues, that is a bummer! Please feel free to contact either of these two fellows at Gemini Sound for help:
Let us know if the issue was resolved.
I was able to get my Slate to work properly with my Windows 7 computer. I originally tried it on a Windows 8.1 machine, but it looks like Windows 7 downloaded some additional drivers in addition to the ASIO driver provided on the website, which I think is the key to the "hardware disconnected" issue. I am looking to see if I can get the additional drivers on to my Windows 8.1 machine.
Glad to hear you worked it out and thanks for sharing the info with the community. You never know who else might need a little help in troubleshooting.