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Ok I am not a spinner expert but I understand that we didn't get what we paid for. Someone correct me if I am mistaken.
The solution proposed by Massdrop is that the customer take apart the spinner and install these ceramic bearings? What if I damage it? Will MD reimburse me?
That doesn't sound like good customer service. I think MD offer some sort of discount on future drops for those who participated in this drop or provide a refund.